"PTUpdate wants to make changes."

dilok
New Contributor III

Has anyone ran into this message before?
"PTUpdate wants to make changes. Type your password to allow this"
Couldn't find anything via Google for OS X.

1 ACCEPTED SOLUTION

dilok
New Contributor III

@damienbarrett][/url That's what I thought too, but the users in question do not have Pro Tools installed. I actually looked at both their console logs and it appears to be coming from a Webex plug-in which they both have installed.

12/17/14 9:04:04.901 AM PTUpdate[60640]: App excute path: /private/var/folders/m0/9k93thbx22s3hbw5z6t_fjfr0000gp/T/TemporaryItems/WEBEXPRODUCTUPDATE_TEMPFOLDER0123456789/PTUpdate.app
12/17/14 9:04:04.914 AM PTUpdate[60640]: Load bundle path: /private/var/folders/m0/9k93thbx22s3hbw5z6t_fjfr0000gp/T/TemporaryItems/WEBEXPRODUCTUPDATE_TEMPFOLDER0123456789/PTUpdate.app/Contents/PlugIns/wbxtrace.bundle
12/17/14 9:04:04.932 AM PTUpdate[60640]: App excute path: /private/var/folders/m0/9k93thbx22s3hbw5z6t_fjfr0000gp/T/TemporaryItems/WEBEXPRODUCTUPDATE_TEMPFOLDER0123456789/PTUpdate.app
12/17/14 9:04:04.936 AM PTUpdate[60640]: Load bundle path: /private/var/folders/m0/9k93thbx22s3hbw5z6t_fjfr0000gp/T/TemporaryItems/WEBEXPRODUCTUPDATE_TEMPFOLDER0123456789/PTUpdate.app/Contents/PlugIns/wbxtrace.bundle
12/17/14 9:04:04.953 AM PTUpdate[60640]: Load wbxtrace module success!

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3 REPLIES 3

damienbarrett
Valued Contributor

Any chance you have Pro Tools installed?

dilok
New Contributor III

@damienbarrett][/url That's what I thought too, but the users in question do not have Pro Tools installed. I actually looked at both their console logs and it appears to be coming from a Webex plug-in which they both have installed.

12/17/14 9:04:04.901 AM PTUpdate[60640]: App excute path: /private/var/folders/m0/9k93thbx22s3hbw5z6t_fjfr0000gp/T/TemporaryItems/WEBEXPRODUCTUPDATE_TEMPFOLDER0123456789/PTUpdate.app
12/17/14 9:04:04.914 AM PTUpdate[60640]: Load bundle path: /private/var/folders/m0/9k93thbx22s3hbw5z6t_fjfr0000gp/T/TemporaryItems/WEBEXPRODUCTUPDATE_TEMPFOLDER0123456789/PTUpdate.app/Contents/PlugIns/wbxtrace.bundle
12/17/14 9:04:04.932 AM PTUpdate[60640]: App excute path: /private/var/folders/m0/9k93thbx22s3hbw5z6t_fjfr0000gp/T/TemporaryItems/WEBEXPRODUCTUPDATE_TEMPFOLDER0123456789/PTUpdate.app
12/17/14 9:04:04.936 AM PTUpdate[60640]: Load bundle path: /private/var/folders/m0/9k93thbx22s3hbw5z6t_fjfr0000gp/T/TemporaryItems/WEBEXPRODUCTUPDATE_TEMPFOLDER0123456789/PTUpdate.app/Contents/PlugIns/wbxtrace.bundle
12/17/14 9:04:04.953 AM PTUpdate[60640]: Load wbxtrace module success!

vbpadmin
New Contributor

That is the Webex Productivity Tools updater. The path to this file is ~/Library/Application Support/Cisco/Webex Plugin/Updates/PTUpdate.app/Contents/MacOS/PTUpdate