"Push certificate not configured" when trying to enroll Android device

[powellbc]

As the title states, we are getting a "Push certificate not configured" error when trying to enroll Android devices in our JSS. iOS devices enroll without issue. Unless I am amusing something, Id id not see anything above and beyond required in order to enroll Android devices.

The JSS log shows nothing except a couple of entries stating "Setting device type to: ANDROID". Anyone else run into this?

[slapaglia]

We ran into a similar issue, cant remember if it was a push cert issue, but where Androids couldnt enroll. We had to setup a personal device profile. Which you dont have to do with the apple devices.

[GabeShack]

Hmm, guess I'll have to look into personal device profiles then.

Thanks!

Gabe Shackney
Princeton Public Schools

[powellbc]

We do have a personal profile configured. The only setting is requiring an 8 character password. We are still getting the error, unfortunately.

[chrisbju]

We get the same error when trying to enroll. Have you contacted support?

[GabeShack]

Yes,
The answer was to reissue the Tomcat certificate in the Tomcat settings in system settings.
Then in Global Management click on Push Certificates and click the plus button to create a Push Proxy Setting. Once this was done and you check the box for Android self enrollment under global management/User-Initiated enrollment/Platforms.

Gabe Shackney
Princeton Public Schools