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Question

"Push certificate not configured" when trying to enroll Android device

  • April 14, 2015
  • 5 replies
  • 33 views

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As the title states, we are getting a "Push certificate not configured" error when trying to enroll Android devices in our JSS. iOS devices enroll without issue. Unless I am amusing something, Id id not see anything above and beyond required in order to enroll Android devices.

The JSS log shows nothing except a couple of entries stating "Setting device type to: ANDROID". Anyone else run into this?

5 replies

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  • New Contributor
  • April 14, 2015

We ran into a similar issue, cant remember if it was a push cert issue, but where Androids couldnt enroll. We had to setup a personal device profile. Which you dont have to do with the apple devices.


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  • Esteemed Contributor
  • April 14, 2015

Hmm, guess I'll have to look into personal device profiles then.

Thanks!

Gabe Shackney
Princeton Public Schools


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  • Author
  • Contributor
  • April 14, 2015

We do have a personal profile configured. The only setting is requiring an 8 character password. We are still getting the error, unfortunately.


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  • Contributor
  • April 20, 2015

We get the same error when trying to enroll. Have you contacted support?


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  • Esteemed Contributor
  • April 20, 2015

Yes,
The answer was to reissue the Tomcat certificate in the Tomcat settings in system settings.
Then in Global Management click on Push Certificates and click the plus button to create a Push Proxy Setting. Once this was done and you check the box for Android self enrollment under global management/User-Initiated enrollment/Platforms.

Gabe Shackney
Princeton Public Schools