Recon stuck at gatekeeper status

jhart_hv
New Contributor II

Hi all,

 

I have a Mac that hasn't been checking in for a month or so and I've tracked it down to recon getting stuck at "Gatekeeper status".  Beyond unenrolling and re-enrolling (DEP mac), is there anything I should try?  Attached is the verbose output of the recon command.Screen Shot 2021-08-25 at 2.16.38 PM.png

4 REPLIES 4

ljcacioppo
Contributor

I've often seen this when a process is trying to run software update in the background as well. Typically a reboot has resolved the issue for me

stevewood
Honored Contributor II

This may be hanging up on an Extension Attribute. Just because Gatekeeper is the last item in that list does not necessarily mean that is what is causing recon to hang.

Do you have any Extension Attributes that are running scripts?

jhart_hv
New Contributor II

I have one EA running a script to check the installed version of Firefox.

stevewood
Honored Contributor II

And I'm guessing the machine has been restarted recently and it has all Software Updates applied? If the answer is yes, then I'd say try:

sudo jamf manage

 And if that doesn't work, remove Jamf and re-enroll:

sudo jamf removeFramework
sudo profiles renew -type enrollment

Might take it a step further and delete from Jamf Pro server before re-enrolling.