Posted on 04-12-2017 09:30 AM
I just have a quick question. A remote command uses push notifications, instead of a check in, correct? As such, if I send a remote wipe command to a system that is off the network, then connect it to the network, how long until it checks in and wipes? Should that be instant? Or should it take a few minutes and need to check in?
Posted on 04-12-2017 11:04 AM
That depends on a whole lot of factors....you are correct that the remote wipe commands do use push notifications. I have had both mobile devices and Macs off network take upwards of a few minutes to a few hours to "get the message". If the user isn't connected to a network, you can push until you are blue in the face and nothing will happen...when you reconnect to a network then, I have sometimes seen it take a few minutes. I've also noticed that sometimes a device will have a feedback token or show up as "busy" in it's listing of commands being run.
Push notifications are never perfect and I usually see sending a push as needing a window of time to complete if going to a large group of devices.
Posted on 04-12-2017 12:00 PM
Great, thanks for the response! During my testing I was getting mixed results on the time frame, so I wanted to make sure that was normal. I really appreciate the feedback.