Remote control computer in Jamf from another system - Intune

[jonros]

Remotely control computers in Jamf with Intune Remote Help, is it even possible if the systems are not integrated with each other???

Personally, I am very convinced that it does not work unless the systems are integrated with each other. Or am I wrong?

The reason I ask this (to me, rather stupid question) is because we are two camps - 2-3 people in the Intune world and myself in Jamf. We will eventually abandon Teamviewer and I have taken the opportunity to ask the question how we will then solve the remote control of the Mac computers.

- We fix that with Intune Remote Help, I get as a reply from those in the other camp.

I answer:
- So we still have plans to integrate Intune with Jamf?

The others:
- Hmmm

[AJPinto]

Jamf + Intune integration was retired with Jamf Device Compliance when MS updated the graph API, and Jamf Device Compliance Entra registers devices now. Intune still more or less brokers the communication but devices don't show up in Intune anymore.

I suggest you bring this question up with Microsoft. Reading MS whitepages it looks like there may be a path forward, but MS would need to speak on this and how the configuration and licensing would work.

Seems like it would be a lot simpler to tell those 2-3 other admins to log in to Jamf and use its remote support tool in the off chance they need to remote on to a Mac.

[Shyamsundar]

you can try using JAMF Remote Assist 

[daniel_behan]

Last I checked, Intune Remote assist is for devices managed by Intune, and there's a per-seat cost.  This is one of the things that's not "free" with an E5 license.  For an environment with multiple management platforms, you're still probably better off with a third party product like Teamviewer, Beyond Trust, Logmein etc..