remote lock a MacBook Air

adjamf
New Contributor

Hello,
One of our staff at the University forgot her laptop on plane, we understand that the device was bought from eBay, I used Lock Computer then I received a message "The JSS has received a feedback error from the APNs Server"
Can anyone tell me if the Laptop is Locked or not?

Thank you
Adj

1 REPLY 1

nelsoni
Contributor II

According to few sources, it appears the APNs push cert has expired and was never renewed. Only solution if that is the case is to manually re-enroll it... which is a problem