Remote Management

sri350
New Contributor

I am trying to update the mac mini fleet via remote (mac screen sharing app). After the monetary update, I can see the login screen, but I am not able to type the username or password but mouse is working OK only the keyboard input is having a problem. Remote management from MDM enabled. I also tried the kickstart command via a script; the same behavior for most of the mac minis.

3 REPLIES 3

wayne_bawden
New Contributor

Hello

 

Do you use a third party app for the login, such as noMAD? if so, you will need to disable and re-enable it to fix this issue, Thats how we overcame this issue when it affected our fleet.

sri350
New Contributor

No, we don't use any product for login

mainelysteve
Valued Contributor II

It's a shot in the dark, but have you tried a PPPC profile on these? Specifically one that allows input monitoring.