Remote Work: how do I handle EFI / Firmware Passwords

leonwun
Contributor

Hey,

the vast majority of our users work remotely. We have a Firmware Password enabled for all macs.

Today 2 remote users complained about being stuck on the EFI-Password screen. We can obviously not just tell them the password as we would need to change it company-wide after that. Also, removing the EFI-Password with a Jamf policy won't work as the startup policy is not triggered yet when reaching the EFI screen.

Does anyone have any experience when it comes to Firmware Passwords in remote work? How do you handle such cases?

Best regards

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