I configured the wonderful Support app today, and everything seems to be working the way I want it to, except for the custom logo I'd like to use (our institution's logo). I edited the image size down to 48x48, and put the file in the recommended location (/Library/Application Support/[our institution name]/[image file]), though the image will not appear in the Support menu on my test device. When I edit other features in the config profile, the changes take place almost immediately, but the logo has yet to change. Anybody familiar with deployment of this app have any pointers/ideas?
Solved! Go to Solution.
Its working for me perfectly fine. This is what it looks like in the plist preview for my config profile:
<key>Logo</key> <string>/Library/Application Support/companyName/companyName.png</string> <key>LogoDarkMode</key> <string>/Library/Application Support/companyName/companyName.png</string>
When I packaged the Support app in Jamf Composer for deployment, I dropped the image file in the folder and made sure the filepath of the image reflected what was configured in Jamf. You need to add the image file to the folder before creating the .pkg
In that case--you could package the image by itself and deploy silently via Jamf, then edit your Support app policy to reflect the desired filepath for the image on the end user's machine, if that makes sense.