My last official day at Jamf is April 13th. The position I was in was phased out and I, sadly, wasn't able to snag anything internally.
I'll still be working with Apple, just as part of an authorized Mac and iOS repair shop so, back to hardware for me which, honestly, is great as I love doing hardware repair (even in the presence of Apple's Ultra Tiny Screws; that's what magnets and long fingernails are for!).
I already have my JN account switched over to a personal e-mail and the login set up so when my AD account at Jamf goes inactive next week I don't get locked out of this account, but as my next stop is a hardware shop that doesn't deal with much admin work or management work, it's likely I won't be terribly active.
It's been fun, but all good things come to an end eventually.
I can't believe this! You've helped me far too many times. Thank you so much for your willingness to help and your kindness throughout every interaction. Your level of expertise is profound and I can't tell you how much I appreciate all of the knowledge you've shared not just with me but all throughout Jamf Nation. Best wishes for you in what's next!
@were.wulff sat directly across from me when I started here at Jamf, and was my first Support Specialist--basically the person who would help guide my support cases in the right direction and help out with some of the more complicated issues. It's safe to say that with out her I wouldn't know what I know today or be where I am.
Thank you for everything, @were.wulff! You will be missed here at Jamf!
Inhumanly tiny screws (it's like Apple doesn't want you to take apart an iPhone) and overly complicated tear-downs aside, the only thing I genuinely dislike about doing hardware repair that's focused mainly on consumers and not on business/school accounts is when something comes in that you immediately know isn't worth fixing and having to try to deliver that news without getting shouted at or try to convince them not to even spend the money to have it diagnosed because you know it's not worth fixing if they don't have AppleCare+ on it.
Though, I've been in support or repair positions for so long that, when the shouting starts, I generally tune out until they're done venting about the situation and jump right into what possible next steps are because, well, we both know shouting at the person who had to diagnose the failures and write up the estimate isn't going to make it magically become free. ;)
One thing I did not miss about hardware repair, however: Finding nail clippings inside of a computer. Even better when it came in for 'the fan rattles'.
They'll do that if you somehow get your nail clippings in there.