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Question

self service 8.22

  • October 3, 2011
  • 5 replies
  • 25 views
B
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Hi All,

Recently updated to casper 8.22 from 8.21 and now self service no longer works,

As always i have login required but local authentication not required, this has always worked up until now.

Now when anyone uses self service and installs an application it prompts for admin rights before it will install,

anyone else seeing this?

i have tried jamf update , jamf manage , removed the old self service and reinstalled but still no go

tried self service version 8.21

Regards

Criss Myers BArch
Senior IT Analyst (Mac Services)
iPhone / iPad Developer
Apple Certified Technical Coordinator v10.5
LIS Development Team
Adelphi Building AB28
University of Central Lancashire
Preston PR1 2HE
Ex 5050
01772 895050

    5 replies

    bentoms
    Forum|alt.badge.img+35
    • bentoms
    • Hall of Fame
    • October 3, 2011

    Maybe the mac has become unmanaged somehow?

    Can you run a quick add on it then try?

    J
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    • jarednichols
    • Valued Contributor
    • October 3, 2011

    Self Service did get updated in 8.22 (mine shows v 8.22). I haven't updated our users' Self Service just yet (they're on 8.1) and we see some odd formatting issues - like CSS incompatibility or something - but it hasn't effected functionality. I've cleaned up my policies to strip out all HTML so that later this week I can push the new Self Service to folks.

    So, perhaps it's an incompatibility you're seeing? You can download the Self Service app from the JSS admin console to put on a test box instead of blasting it out to everyone.

    j
    ---
    Jared F. Nichols
    Desktop Engineer, Client Services
    Information Services Department
    MIT Lincoln Laboratory
    244 Wood Street
    Lexington, Massachusetts 02420
    781.981.5436

    A
    • Anonymous
    • October 6, 2011

    Criss,

    I've seen this recently as well, but it happens to start after the upgrade to Lion. It seems that the hidden casper management account gets out of the admin group when Lion is installed.

    I used a policy to push out the quickadd to all Lion macs, and Self Service began working as expected. Hope this helps.

    Jon Taylor
    Apple Specialist - IT Consultant
    972.824.1036

    Kinetic Technology Group
    www.kinetictg.com

    B
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    • Bukira
    • Author
    • Contributor
    • October 6, 2011

    I'm on 10.6 and we have redone the admin account on all clients and jss

    Plus casper remote works which uses the same details

    Criss Myers

    J
    Forum|alt.badge.img+7
    • jszaszvari
    • Employee
    • October 6, 2011

    Has it been confirmed yet wether they will be addressing the issue with HTML not working any more?

    Have they removed this feature?

    --

    John Szaszvari
    Network Manager | Monte Sant' Angelo Mercy College

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