Self Service 8.52 with 10.7.4 update - name and password field blacked out

[thomasC]

Just applied 10.7.4 and Safari 5.1.7. After Updates Self Service 8.52 displays blacked out username and password field at login. Login still works but it is hard to tell if text is being entered.

Anyone else have this issue?

[tanderson]

Yes, just confirmed it here but we're running 8.31.

[sirkyle]

Yes. Same setup as thomasC.

[jhenkel]

+1

8.52 with 10.7.4

[NowAllTheTime]

Also here: 8.51 with 10.7.4

[NowAllTheTime]

Login still works, you just can't see what you are typing.

[ClassyLee]

Here as well

[GeorgeCasper]

I saw this on a 10.6.8 Mac with the Safari 5.1.7 update using Self Service 8.22 this morning.

[brad]

Same thing on a 10.7.4 mac. We are currently at 8.1

[marktaylor]

I just seen it on 10.6.8 with safari 5.1.5 and 8.52

[bog]

+1

8.52 with 10.7.4

[mmcrae]

+1 also

10.7.4 running 8.52

[Paolo]

Here too.
10.7.4 and 8.52

[Lagogiannis]

Same problem for me too.

Anyone aware of a fix?

[carlo_anselmi]

Same here for the only and first time but with a 10.6.8 client and 8.43 JSS
Cheers
Carlo

[glopez]

+1
10.7.4
Casper 8.51

[rob_potvin]

+1
10.7.4
Casper 8.52

[ewettach]

+1
10.7.4
Casper 8.52

[ghsimon]

We are also seeing it with 10.7.4 and Casper 8.5.2. It worked fine with 10.7.2 and 10.7.3. Has anyone submitted a support ticket on this yet?

[kstrick]

+1 10.7.4 , Safari 5.1.7, casper 8.4.3

[John_Sutcliffe]

There is another thread on this same topic at https://jamfnation.jamfsoftware.com/discussion.html?id=4423 that includes more specifics about the cause and our current course of action.

[jrunion]

I was speaking to tanderson above me, and he said that it sounds like it is more of an issue with Apple's WebKit that changed in the update. It is also affecting our Secure Exam Browser software.

Didn't see anyone mention that, but wanted to share.

[snook]

Here's a quick fix

On your JSS Server go to Library/JSS/Tomcat/webapps/ROOT/theme/selfservice2

Copy the SelfService.css file to your desktop

Open the file in a text editor (TextWrangler is what I use)

at line 58 you'll see

div#login input{
margin-bottom: 10px;
float: left;
}

make it

div#login input{
margin-bottom: 10px;
float: left;
border: 1px solid #fff;
}

copy the SelfService.css file back to Library/JSS/Tomcat/webapps/ROOT/theme/selfservice2

You will have to authenticate to get it back

by adding the white (fff) 1px border to the input field you will now have white text boxes again

Now users can launch SelfServce and see white boxes again

#nccug

Snook

[carlo_anselmi]

Thank you, Snook
Worked perfectly for me.
The path for "SelfService.css" on my 10.6.8 JSS is slightly different
/Library/Tomcat/webapps/ROOT/theme/selfservice2/
Cheers
Carlo

[snook]

Carlo - glad it worked!

Good to know about the different path. That will help others too I'm sure.

So we can add 'Your path may vary" depending on your install but once you find the theme/selfservice2 folder and you are all set

Snook

[ghsimon]

Not sure why yet, but on our 10.7.3 JSS box, it did not seem to fix the problem. I also restarted Tomcat, but no go there either.

[snook]

Ghsimon - it may be a path issue on your install as well

You may be editing a CSS file that is not the one being used for self service.app or your path might differ as well

[ghsimon]

snook - where would I look to see where my self service app is looking for it's CSS file? I can't seem to find any plist entries on the client or any way to define it in the JSS.

[snook]

I will preface this all with "In my JSS Install (10.6.8 Server)"

Self Service calls a login_jsp.java file that is buried deep in the Tomcat/work/ path

There is a line that calls the CSS file at "../theme/selfservice2/SelfService.css"

The key is to find the relative path to the theme folder in your particular install

Just make sure you are in the selfservice2 folder not a selfservice folder and not the SelfService.css that is at the root level of the theme folder

[andyinindy]

+1 on Snook's fix. Worked on my 8.51 JSS running on Windows server. JAMF, are you listening?

[Lotusshaney]

+1 works fine for me on 10.7.4 and JSS 8.52