Self Service blankness

[#1]

Self service app was working fine yesterday - now it is showing up blank. The top of the window (gray part) is there, but the rest is just white. What are some things to check for?

Rich Barron

[talkingmoose]

Date: Thu, 25 Jun 2009 17:57:02 -0700

What Mac OS are you running? I do know the JAMF folks have had problems with
10.4 (Tiger).

I can't remember the exact string, but I think you can open a browser to
your JSS, enter "SelfService", "selfservice" or something similar and begin
your search there. Something like:

https://casper.server.com:8443/SelfService

Hope this helps!

--

bill

William M. Smith, Technical Analyst
MCS IT
Merrill Communications, LLC
(651) 632-1492

[#3]

I am running 10.5. I am new to Casper, so I am not sure if I am configuring everything correctly. I'm going over all the documentation now and have even created a new CS4 install, set a policy to make it Self Service, restarted my target machine, and still getting a blank white page with the gray self service top.

This is a test machine and the policy says only deploy once to a machine. If I had installed CS3 on this once before, did a reimage, and then tried to use Self Service again - would that make a difference because the policy says only once per machine? Or will it know that I reimaged it or that it is not installed anymore? That is part of why I created a CS4 install - and still nothing shows up. But this is my first try with putting an Adobe package into Self Install on my own. Maybe I missed something or a few things?

Rich Barron