Self Service download: "This App must be associated with a JAMF pro server"

[Maisonmoderne]

Hi,

When trying to download Self Service from the JSS (JAMF cloud), I am met with the above error message. I have performed this ask previously with on premise solutions and had no problem - but it seems unless I automatically install it (which I don't want to do as it will install for everyone) I cannot use the app and test out the functionality.

Is there a way around this?

[mschroder · Accepted solution]

Is the device you installed this one enrolled to a JSS?

[Maisonmoderne]

Thanks @mschroder - no, it isn't as I don't want to enroll my own machine....I am guessing I have to for this to work?

[Chris_Hafner]

Yes. You have to be enrolled to utilize Self-Service.

[sbrammer]

i am working on a iOS device and it's enrolled in Jamf Cloud, and i am getting the same error as the OP. I am just getting started as i am about to migrate around 100 iOS devices from another MDM.

[Tribruin]

@sbrammer , how are you installing Self Service? If are using Device Assignment, make sure you setup App Configuration tab and add the proper config. See this page in docs: Self Service in iOS

[alessio_tedesco]

We are having the same issues on iPads and iPhones, I noticed that the the issue is occurring after iOS updates, resetting the device and re-enrolling it in pre-stage resolves the issue, but this is not feasible to do .

[NRutkowski]

Recently any newly added device or reset device is having his issue. We have not made any changes to the self service configuration. The devices are pre-staged. If you delete the app, Jamf will push it down again as all devices are supposed to have the app. 

[gskibum]

I just ran into this with some new iPads.

Turns out pushing an inventory update command solved it for me.