Posted on 05-12-2020 05:39 AM
Hi,
When trying to download Self Service from the JSS (JAMF cloud), I am met with the above error message. I have performed this ask previously with on premise solutions and had no problem - but it seems unless I automatically install it (which I don't want to do as it will install for everyone) I cannot use the app and test out the functionality.
Is there a way around this?
Solved! Go to Solution.
Posted on 05-12-2020 06:31 AM
Is the device you installed this one enrolled to a JSS?
Posted on 05-12-2020 06:31 AM
Is the device you installed this one enrolled to a JSS?
Posted on 05-12-2020 06:53 AM
Thanks @mschroder - no, it isn't as I don't want to enroll my own machine....I am guessing I have to for this to work?
Posted on 05-12-2020 12:12 PM
Yes. You have to be enrolled to utilize Self-Service.
Posted on 07-09-2020 01:06 PM
i am working on a iOS device and it's enrolled in Jamf Cloud, and i am getting the same error as the OP. I am just getting started as i am about to migrate around 100 iOS devices from another MDM.
Posted on 07-09-2020 01:39 PM
@sbrammer , how are you installing Self Service? If are using Device Assignment, make sure you setup App Configuration tab and add the proper config. See this page in docs: Self Service in iOS
Posted on 03-26-2021 12:23 AM
We are having the same issues on iPads and iPhones, I noticed that the the issue is occurring after iOS updates, resetting the device and re-enrolling it in pre-stage resolves the issue, but this is not feasible to do .
Posted on 02-03-2022 12:53 PM
Recently any newly added device or reset device is having his issue. We have not made any changes to the self service configuration. The devices are pre-staged. If you delete the app, Jamf will push it down again as all devices are supposed to have the app.
Posted on 06-27-2024 09:59 AM
I just ran into this with some new iPads.
Turns out pushing an inventory update command solved it for me.