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Self Service Fails to mount .dmg ----- JSS/9.81

  • October 22, 2015
  • 3 replies
  • 49 views
A
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Has anyone experienced any issues with .dmg policies failing to mount in self service? We noticed this this after we updated to JSS 9.8/9.81

Logs show:
Error: An error occurred attempting to mount the package "xxxxxxx.dmg"

I noticed it when we tried to install our crash plan policy which contains a custominstall.dmg and install.pkg

The only work around i was able to do to get this to work is to:
sudo jamf removeFramework
restart or logout
re-enroll

Then download the policy again which works, then maybe a day later, i try to install a .dmg again and it fails....

    3 replies

    easyedc
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    • easyedc
    • Esteemed Contributor
    • October 23, 2015

    Out of curiosity have you tried to just unmount your casper share and retrying? something like 

    umount -f /Volumes/Casper*

    and re-running your policy?

    mhrono
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    • mhrono
    • New Contributor
    • October 23, 2015

    Try running sudo jamf manage on the affected machine. That worked for us with the same issue post-upgrade.

    A
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    • ant89
    • Author
    • Contributor
    • October 23, 2015

    Thanks all, but i got this resolved now. This had to do with our crashplan custom.dmg package i was updating at the same time we did the 9.8/9.81 upgrade.

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