Self Service Notifications even when no update available yet.

erichughes
Contributor II

What happened to Self Service Notifications? I get tons of notifications in Self Service for apps that are configured in Patch Management, saying update available, but the latest version has not been uploaded yet. We only want the notification when it is available. Is this a new "feature" or am I missing something?
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24 REPLIES 24

jmuchow
New Contributor II

We have the exact same problem. Jamf introduced a new "improvement" to the Self Service UI in 10.24.1. but it has been anything but that for us. Old notifications hang around in the Notification pane forever and you can even toggle them on and off which serves no purpose. It causes a lot of confusion with our users who think they have an update to install but there is no "Update" button present. We have an open ticket for this problem but no resolution yet.

dennisnardi
Contributor

I'm seeing the same thing. Also even when notifications are cleared out, they come back within a day or two, even when no new updates are published. I opened a ticket with Jamf about it and we're testing a few things, but they suspect it's a product issue. If you're seeing the same thing you should open a ticket so hopefully it can be fixed in a future release.

abuehler
New Contributor III

Same here. Opened a Ticket as well.

erichughes
Contributor II

I turned off the Notification options in "Software Title Settings" for the title in Patch Management. Left the notification enabled for the actual Patch Policy. Did that for a few and left a few enabled all around to see how that acts.

erichughes
Contributor II

Update. Turning off the notification options for Software Title Settings did nothing, still received 8 new notifications for software configured in Patch Management but no package has yet to be uploaded or Patch Policy made available.

Matt_Ellis
Contributor II

I am getting ready to role out patches via patch management and am seeing the same thing. I am also having an issue with Self Service not pushing a notification via the notification center.

Cranappras
Release Candidate Programs Tester

Having the same issue and it is incredible frustrating. Even worse, it is retraining our users to think that the Self Service notifications are just a red herring...

erichughes
Contributor II

Anybody figure out how to turn this off yet? My fix wasn't.

tom-monkhouse
New Contributor II

We're seeing exactly the same thing here too. It's very annoying.

t_jones
New Contributor III

Im seeing the same thing here too, but inconsistently. Only for some macs do we get these notifications without an actual update to install. I cant determine the cause... Catalina and Big Sur, intel and M1. 
Anyone ever figure out how to fix this?

t_jones
New Contributor III

Thought I would share in case anyone else comes across this. 
Its a known product issue

PI-009167Self Service may incorrectly display notifications for old patch policy updates.

d_sutton
New Contributor II

We are having the same issue.

 

What I am testing right now is disabling the "Enable Reminder Notifications" under User Interaction page of the Patch Policy. I have only started doing this for apps that keep appearing in Self Service for about a week or 2 now but so far it appears to be working better at eliminating those false update notifications.

 

I turned this setting off for Chrome, Firefox, and a couple others that were constantly being listed even after being patched and so far I have not seen them appear again after clearing them out.

 

I will try to give an update in a few weeks to see if they show up again.

Has this worked for you?

d_sutton
New Contributor II

Hard to say exactly if it was an update to Jamf Pro or the result of me disabling that option. However, after disabling this option I did notice the duplicate update notifications in Self Service no longer appeared, which I believe was also resulting in those false update prompts after the apps were already updated.

 

We have since switched to an external patching system. We still use Jamf to manage our macs but switched patching to Desktop Central as its more automated for 3rd party applications and we also use that to patch our Windows machines as well. This was deployed just prior to Jamf finally supporting automatic updates on some 3rd party apps of course :/.

Gotcha! Thanks for the info! 

 

I went ahead and disabled the whole section "Display notifications for the patch policy"

and noticed that it actually seems to have resolved the issue. I still get prompted to update when theres an actual update but I don't get those annoying "update available" message with no update button.

 

I think this may be the fix.

d_sutton
New Contributor II

This is an example of my set up prior to switching to Desktop Central.2022-05-26_08-41-26.png

Our notification bubbles actually stopped working properly, probably macOS update breaking things again. So I actually had a script that would launch Self Service once every day in the background without actually opening the window and have it on the Dock. This would then display the number of updates available if any on the SS icon so users were aware. But also you will need a script to then close the app or else the next time it runs it will pop the window up which can cause an annoyance to some ppl. I work for a development company and some of our devs can get irritated when things pop up on them randomly while they are coding.

 

I tested many things and that was the best end user experience I could come up with.

That's actually a pretty great idea. Do you by chance have that script so I can take a look at it?

 

One thing I've noticed is that the badge app icon doesn't stay there once you close the Self Service app. Very annoying...

d_sutton
New Contributor II

Yeah, seems like the whole notification system in Jamf has gotten worse with later macOS updates, its a little irritating. I just have a policy set up and under files and processes its running this command:

open -a "Software Center" --hide

 

Then to close the app I run this command:

osascript -e 'quit app "Software Center"'

 

On the close command I have it scheduled to only run within a cpl hour window at the EOD. This prevents it from closing early in the morning or mid day in case machines check in cycle get out of whack.

d_sutton
New Contributor II

2022-05-26_09-12-14.png2022-05-26_09-10-23.png

 

These are my 2 policies I am running.

 

 

k0_bgf
New Contributor III

Hello,

has this issue been fixed yet? I'm still getting notifications for Apps that haven't been installed on the Mac

tom-monkhouse
New Contributor II

I wonder if this is linked to when a new version appears in the Patch List/Definition screen under Patch Management rather than when it is available to the user for updating?

timdambrosio
Contributor

This issue has existed ever since Jamf added the Notifications section in Self Service.  When patch management first launched you would only ever see actual updates to install, not pointless notifications.  3 years I have been chasing Jamf on this one and ignored each time.

Knoxx
New Contributor II

I have created a workaround that seems to be working
Issues for us has been when we directly assign or target All computers in the scope of the patch policies.

So we started using Smart groups for the app and version we are applying the patch to

For Example:
We need to update Zoom.us to Ver 5.11.10 (10279)

So for first we create a smart group for all computers not yet at that version
Knoxx_0-1661971559962.png
then add this to scope of the Patch policy

Knoxx_1-1661971782016.png

User is notified of the update and once installed they are automatically removed from the smart group, thus not getting any more notifications.

Hope this helps.

 



 

Knoxx
New Contributor II

Deleting duplicate post