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Question

Self Service showing wrong User's credentials

  • October 7, 2014
  • 2 replies
  • 17 views

damienbarrett
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After upgrading to Casper 9.5.1 (from 9.31), I noticed at least one (possibly more) machines showing the wrong login credentials. This machine is showing the login credentials in Self Service for the machine's previous user. It was re-imaged and the current user's profile was created cleanly, yet somewhere Self Service has held onto the previous user's name. I know about the Self Service cache files but those are not a system-wide setting.

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Where else might Self Service be holding onto this previous user's info?

"kmalvey2015" is the previous student's name. This machine is assigned to an entirely different student now.

2 replies

bentoms
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  • Hall of Fame
  • January 4, 2015

@damienbarrett, was this resolved?

If not, how are you updating the JSS with the users details?


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  • Contributor
  • January 14, 2016

I have the same issue.