Self Service was unexpectedly terminated

ErgodirektMac
New Contributor III

Hello everyone, we have the following problem with the self service: After moving the JSS server to Linux, the self service crashes on all Macs (10.10.5).
Here's what I've done:
Self Service uninstalled with sudo /usr/local/bin/jamf removeFramework.
Then re-connect the Macs with https:urltoserver:8443/enroll.
After that, I was able to successfully log on to Self Service on all Macs and also perform updates or reset settings.
For colleagues, the Self Service continues to crash directly when called.
Now I have re-rolled the Macs and deleted the Self Service.app. Then reinstall with jamf recon and jamf policy.
Afterwards, the Self Service can be successfully called once, but it still crashes directly at the next start.

Here's what is written in the Details:

======//======
{ tf1ansiansicpg1252cocoartf1348cocoasubrtf170
{fonttblf0fswissfcharset0 Helvetica;}
{colortbl; ed255green255lue255;}
paperw11900paperh16840margl1440margr1440vieww10800viewh8400viewkind0
pard x566 x1133 x1700 x2267 x2834 x3401 x3968 x4535 x5102 x5669 x6236 x6803pardirnatural

f0fs24 cf0 Process: Self Service [3449]
Path: /Applications/Self Service.app/Contents/MacOS/Self Service
Identifier: com.jamfsoftware.selfservice.mac
Version: 10.2.1 (10.2.1-t1518903662)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Self Service [3449]
User ID: 147458965

Date/Time: 2018-03-19 09:27:39.075 0100
OS Version: Mac OS X 10.10.5 (14F2511)
Report Version: 11
Anonymous UUID: ED5E1F9D-046C-EA8D-311A-AF97AF2846B7


Time Awake Since Boot: 1800 seconds

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000

Application Specific Information:
Crashing on exception: -[NSConcreteTextStorage attributesAtIndex:effectiveRange:]: Range or index out of bounds

Application Specific Backtrace 1:
0 CoreFoundation 0x00007fff877cb03c __exceptionPreprocess
172
1 libobjc.A.dylib 0x00007fff8a8e376e objc_exception_throw 43
2 CoreFoundation 0x00007fff877caeed
[NSException raise:format:] 205
3 UIFoundation 0x00007fff84fdcd77 -[NSConcreteTextStorage attributesAtIndex:effectiveRange:]
127
4 AppKit 0x00007fff8f407ffc -[NSTextView(NSSharing) setSelectedRanges:affinity:stillSelecting:] 2525
5 UIFoundation 0x00007fff84fba3af -[NSLayoutManager textStorage:edited:range:changeInLength:invalidatedRange:]
423
6 UIFoundation 0x00007fff84fdc291 -[NSTextStorage _notifyEdited:range:changeInLength:invalidatedRange:] 152
7 UIFoundation 0x00007fff84fdbd93 -[NSTextStorage processEditing]
198
8 UIFoundation 0x00007fff84fdbc98 -[NSTextStorage edited:range:changeInLength:] 312
9 Foundation 0x00007fff8a231683 -[NSConcreteMutableAttributedString replaceCharactersInRange:withAttributedString:]
330
10 UIFoundation 0x00007fff84fdd7c1 __71-[NSConcreteTextStorage replaceCharactersInRange:withAttributedString:]_block_invoke 52
11 UIFoundation 0x00007fff84fdd703 -[NSConcreteTextStorage replaceCharactersInRange:withAttributedString:]
136
12 Self Service 0x0000000106a50321 Self Service 123681
13 Self Service 0x0000000106a50620 Self Service
124448
14 Self Service 0x0000000106aa15b0 Self Service 456112
15 libdispatch.dylib 0x00007fff85113700 _dispatch_call_block_and_release
12
16 libdispatch.dylib 0x00007fff8510fe73 _dispatch_client_callout 8
17 libdispatch.dylib 0x00007fff85120767 _dispatch_main_queue_callback_4CF
861
18 CoreFoundation 0x00007fff8771e319 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE
9
19 CoreFoundation 0x00007fff876d94af CFRunLoopRun
2159
20 CoreFoundation 0x00007fff876d89f8 CFRunLoopRunSpecific 296
21 HIToolbox 0x00007fff827ea56f RunCurrentEventLoopInMode
235
22 HIToolbox 0x00007fff827ea2ea ReceiveNextEventCommon 431
23 HIToolbox 0x00007fff827ea12b _BlockUntilNextEventMatchingListInModeWithFilter
71
24 AppKit 0x00007fff8f36e8ab _DPSNextEvent 978
25 AppKit 0x00007fff8f36de58 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:]
346
26 AppKit 0x00007fff8f363af3 -[NSApplication run] 594
27 AppKit 0x00007fff8f2e0244 NSApplicationMain
1832
28 Self Service 0x0000000106a354e9 Self Service 13545
29 libdyld.dylib 0x00007fff84c5a5c9 start
1
30 ??? 0x0000000000000001 0x0 1

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.AppKit 0x00007fff8f698510 -[NSApplication _crashOnException:]
109
1 com.apple.AppKit 0x00007fff8f69846b -[NSApplication reportException:] 140
2 com.jamfsoftware.selfservice.mac 0x0000000106bc758d 0x106a32000
1660301
3 com.apple.CoreFoundation 0x00007fff877cb4ee __handleUncaughtException 718
4 libobjc.A.dylib 0x00007fff8a8e77cd _objc_terminate()
94
5 com.jamfsoftware.selfservice.mac 0x0000000106bc72e9 0x106a32000 1659625
6 libc
abi.dylib 0x00007fff87c610a1 std::__terminate(void (
)()) 8
7 libc+abi.dylib 0x00007fff87c61113 std::terminate() 51
8 libobjc.A.dylib 0x00007fff8a8e75ff objc_terminate 9
9 libdispatch.dylib 0x00007fff8510fe87 dispatch_client_callout
28
10 libdispatch.dylib 0x00007fff85120767 _dispatch_main_queue_callback_4CF 861
11 com.apple.CoreFoundation 0x00007fff8771e319 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE
9
12 com.apple.CoreFoundation 0x00007fff876d94af CFRunLoopRun 2159
13 com.apple.CoreFoundation 0x00007fff876d89f8 CFRunLoopRunSpecific
296
14 com.apple.HIToolbox 0x00007fff827ea56f RunCurrentEventLoopInMode 235
15 com.apple.HIToolbox 0x00007fff827ea2ea ReceiveNextEventCommon
431
16 com.apple.HIToolbox 0x00007fff827ea12b _BlockUntilNextEventMatchingListInModeWithFilter 71
17 com.apple.AppKit 0x00007fff8f36e8ab _DPSNextEvent
978
18 com.apple.AppKit 0x00007fff8f36de58 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] 346
19 com.apple.AppKit 0x00007fff8f363af3 -[NSApplication run]
594
20 com.apple.AppKit 0x00007fff8f2e0244 NSApplicationMain 1832
21 com.jamfsoftware.selfservice.mac 0x0000000106a354e9 0x106a32000
13545
22 libdyld.dylib 0x00007fff84c5a5c9 start 1

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff88fc0232 kevent64
10
1 libdispatch.dylib 0x00007fff8511426e _dispatch_mgr_thread 52

Thread 2:
0 libsystem_kernel.dylib 0x00007fff88fbf94a __workq_kernreturn
10
1 libsystem_pthread.dylib 0x00007fff8b97f3dd start_wqthread 13

Thread 3:
0 libsystem_kernel.dylib 0x00007fff88fbf94a __workq_kernreturn
10
1 libsystem_pthread.dylib 0x00007fff8b97f3dd start_wqthread 13

Thread 4:
0 libsystem_kernel.dylib 0x00007fff88fbf94a __workq_kernreturn
10
1 libsystem_pthread.dylib 0x00007fff8b97f3dd start_wqthread 13

Thread 5:
0 libsystem_kernel.dylib 0x00007fff88fbf94a __workq_kernreturn
10
1 libsystem_pthread.dylib 0x00007fff8b97f3dd start_wqthread 13

Thread 6:
0 libsystem_kernel.dylib 0x00007fff88fbf94a __workq_kernreturn
10
1 libsystem_pthread.dylib 0x00007fff8b97f3dd start_wqthread 13

Thread 7:: Dispatch queue: CFSocket_tcpConnWorkQueue
0 com.apple.security 0x00007fff8a62cec2 bn_mul_add_words
162
1 com.apple.security 0x00007fff8a62cce4 BN_from_montgomery 349
2 com.apple.security 0x00007fff8a62b0d5 BN_mod_mul_montgomery
129
3 com.apple.security 0x00007fff8a62aed3 BN_mod_exp_mont 969
4 com.apple.security 0x00007fff8a628d83 RSA_eay_public_decrypt
384
5 com.apple.security 0x00007fff8a6289ac RSASigner::verify(void const
, unsigned long, void const, unsigned long) 216
6 com.apple.security 0x00007fff8a628887 SignatureContext::final(Security::CssmData const&)
85
7 com.apple.security 0x00007fff8a628131 cssm_VerifyData(long, unsigned long long, cssm_context const
, cssm_data const, unsigned int, unsigned int, cssm_data const) 307
8 com.apple.security 0x00007fff8a627f21 CSSM_VerifyData
103
9 com.apple.security 0x00007fff8a627e9c AppleX509CLSession::verifyData(unsigned long long, Security::CssmData const&, Security::CssmData const&) 28
10 com.apple.security 0x00007fff8a627bb2 AppleX509CLSession::CertVerify(unsigned long long, Security::CssmData const&, Security::CssmData const, cssm_field const, unsigned int)
650
11 com.apple.security 0x00007fff8a6278d9 cssm_CertVerify(long, unsigned long long, cssm_data const, cssm_data const, cssm_field const, unsigned int) 211
12 com.apple.security 0x00007fff8a627730 CSSM_CL_CertVerify
105
13 com.apple.security 0x00007fff8a6272d7 TPClItemInfo::verifyWithIssuer(TPCertInfo
, TPCertInfo) const 181
14 com.apple.security 0x00007fff8a627014 TPCertInfo::isSelfSigned(bool)
58
15 com.apple.security 0x00007fff8a6263af TPCertGroup::buildCertGroup(TPClItemInfo const&, TPCertGroup
, cssm_dl_db_list const, long, long, char const, unsigned int, cssm_data const, TPCertGroup&, TPCertGroup, int, unsigned int, cssm_data const, char const, unsigned int, unsigned int, int&, int&, int&) 1299
16 com.apple.security 0x00007fff8a625e32 AppleTPSession::CertGroupConstructPriv(long, long, TPCertGroup&, cssm_dl_db_list const, char const, unsigned int, cssm_data const, unsigned int, cssm_data const, char const, unsigned int, unsigned int, TPCertGroup&, int&, int&, int&, TPCertGroup&)
230
17 com.apple.security 0x00007fff8a623f23 AppleTPSession::CertGroupVerify(long, long, cssm_certgroup const&, cssm_tp_verify_context const
, cssm_tp_verify_context_result) 763
18 com.apple.security 0x00007fff8a623bd8 cssm_CertGroupVerify(long, long, long, cssm_certgroup const
, cssm_tp_verify_context const, cssm_tp_verify_context_result) 214
19 com.apple.security 0x00007fff8a62391f CSSM_TP_CertGroupVerify 105
20 com.apple.security 0x00007fff8a62323b Security::CssmClient::TPImpl::certGroupVerify(Security::CertGroup const&, Security::TPVerifyContext const&, Security::TPVerifyResult)
139
21 com.apple.security 0x00007fff8a61e2e9 Security::KeychainCore::Trust::evaluate(bool) 2783
22 com.apple.security 0x00007fff8a61d669 SecTrustEvaluate
41
23 com.apple.CFNetwork 0x00007fff89b85ed1 CFNetworkTrust::evaluate() 27
24 com.apple.CFNetwork 0x00007fff89b85e33 SocketStream::doSettingsOverrideTrustEvaluation()
663
25 com.apple.CFNetwork 0x00007fff89b85b2f SocketStream::securityAcceptPeerTrust_NoLock(SSLPeerTrustAcceptancePolicy) 431
26 com.apple.CFNetwork 0x00007fff89b85962 ___ZN12SocketStream32_PerformSecurityHandshake_NoLockEv_block_invoke_2
44
27 libdispatch.dylib 0x00007fff85113700 _dispatch_call_block_and_release 12
28 libdispatch.dylib 0x00007fff8510fe73 _dispatch_client_callout
8
29 libdispatch.dylib 0x00007fff851135cd _dispatch_queue_drain 1100
30 libdispatch.dylib 0x00007fff85113030 _dispatch_queue_invoke
202
31 libdispatch.dylib 0x00007fff85112bef _dispatch_root_queue_drain 463
32 libdispatch.dylib 0x00007fff85112a1c _dispatch_worker_thread3
91
33 libsystem_pthread.dylib 0x00007fff8b981a9d _pthread_wqthread 729
34 libsystem_pthread.dylib 0x00007fff8b97f3dd start_wqthread
13

Thread 8:: com.twitter.crashlytics.mac.MachExceptionServer
0 libsystem_kernel.dylib 0x00007fff88fc0c22 write 10
1 com.jamfsoftware.selfservice.mac 0x0000000106bb4708 0x106a32000
1582856
2 libsystem_pthread.dylib 0x00007fff8b98205a _pthread_body 131
3 libsystem_pthread.dylib 0x00007fff8b981fd7 _pthread_start
176
4 libsystem_pthread.dylib 0x00007fff8b97f3ed thread_start 13

Thread 9:
0 libsystem_kernel.dylib 0x00007fff88fbf94a __workq_kernreturn
10
1 libsystem_pthread.dylib 0x00007fff8b97f3dd start_wqthread 13

Thread 10:
0 libsystem_kernel.dylib 0x00007fff88fbf94a __workq_kernreturn
10
1 libsystem_pthread.dylib 0x00007fff8b97f3dd start_wqthread 13

Thread 11:
0 libsystem_kernel.dylib 0x00007fff88fbf94a __workq_kernreturn
10
1 libsystem_pthread.dylib 0x00007fff8b97f3dd start_wqthread 13

Thread 12:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff88fbf166 __psynch_mutexwait
10
1 com.apple.CFNetwork 0x00007fff89b80a1e SocketStream::socketCallback(__CFSocket
, unsigned long, _CFData const, void const) 92
2 com.apple.CFNetwork 0x00007fff89b80986 SocketStream::_SocketCallBack_stream(__CFSocket
, unsigned long, _CFData const, void const, void) 70
3 com.apple.CoreFoundation 0x00007fff877279a7 __CFSocketPerformV0 1031
4 com.apple.CoreFoundation 0x00007fff876e7821 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION
17
5 com.apple.CoreFoundation 0x00007fff876d99ad CFRunLoopDoSources0 269
6 com.apple.CoreFoundation 0x00007fff876d8fdf __CFRunLoopRun
927
7 com.apple.CoreFoundation 0x00007fff876d89f8 CFRunLoopRunSpecific 296
8 com.apple.CFNetwork 0x00007fff89b63420
[NSURLConnection(Loader) _resourceLoadLoop:] 434
9 com.apple.Foundation 0x00007fff8a230e62 __NSThread__main
1345
10 libsystem_pthread.dylib 0x00007fff8b98205a _pthread_body 131
11 libsystem_pthread.dylib 0x00007fff8b981fd7 _pthread_start
176
12 libsystem_pthread.dylib 0x00007fff8b97f3ed thread_start 13

Thread 13:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff88fbf3fa __select
10
1 libsystem_pthread.dylib 0x00007fff8b98205a _pthread_body 131
2 libsystem_pthread.dylib 0x00007fff8b981fd7 _pthread_start
176
3 libsystem_pthread.dylib 0x00007fff8b97f3ed thread_start 13

Thread 14:
0 libsystem_kernel.dylib 0x00007fff88fba4de mach_msg_trap
10
1 libsystem_kernel.dylib 0x00007fff88fb964f mach_msg 55
2 com.apple.CoreFoundation 0x00007fff876d9cd4 __CFRunLoopServiceMachPort
212
3 com.apple.CoreFoundation 0x00007fff876d919b __CFRunLoopRun 1371
4 com.apple.CoreFoundation 0x00007fff876d89f8 CFRunLoopRunSpecific
296
5 com.apple.AppKit 0x00007fff8f43656b _NSEventThread 137
6 libsystem_pthread.dylib 0x00007fff8b98205a _pthread_body
131
7 libsystem_pthread.dylib 0x00007fff8b981fd7 _pthread_start 176
8 libsystem_pthread.dylib 0x00007fff8b97f3ed thread_start
13

Thread 0 crashed with X86 Thread State (64-bit): rax: 0x00007fca838eec00 rbx: 0x0000600000255270 rcx: 0x0000000000000001 rdx: 0x0000000000000000 rdi: 0x00007fff591cbef0 rsi: 0x0000000000000c46 rbp: 0x00007fff591cc390 rsp: 0x00007fff591cc380 r8: 0x0000600000460740 r9: 0x0000000000000000 r10: 0x00007fca83062b90 r11: 0xfffffffffffe2fff r12: 0x00007fff8a8d60c0 r13: 0x00007fff724f3ed0 r14: 0x00007fff8a8d60c0 r15: 0x00007fff73754070 rip: 0x00007fff8f698510 rfl: 0x0000000000010202 cr2: 0x00006180002d7000
Logical CPU: 3
Error Code: 0x00000000
Trap Number: 6


Binary Images: 0x106a32000 - 0x106c55fff com.jamfsoftware.selfservice.mac (10.2.1 - 10.2.1-t1518903662) <B7E64645-0845-3355-BBBC-525D6CABC590> /Applications/Self Service.app/Contents/MacOS/Self Service 0x106cef000 - 0x106d02fff +org.cocoapods.AEXML (4.0.1 - 1) <CDFC37D0-DE58-349B-94B1-FCCA2DA1D18C> /Applications/Self Service.app/Contents/Frameworks/AEXML.framework/Versions/A/AEXML 0x106d29000 - 0x106d70ff7 +org.cocoapods.JAMFAppComm (0.0.8 - 1) <76BD2E57-856A-35E5-888E-8DE2807287D0> /Applications/Self Service.app/Contents/Frameworks/JAMFAppComm.framework/Versions/A/JAMFAppComm 0x106ded000 - 0x106df3ff3 +org.cocoapods.JAMFStringCategories (3.3.0 - 1) <C700C1F7-711F-3CB7-A710-1BE9CA7BC9C1> /Applications/Self Service.app/Contents/Frameworks/JAMFStringCategories.framework/Versions/A/JAMFStringCategories 0x106e09000 - 0x106e10ff7 +org.cocoapods.JAMFSystemInformation (2.2.1 - 1) <33665D27-BD44-3DB4-8EC9-1C49F48AA3C3> /Applications/Self Service.app/Contents/Frameworks/JAMFSystemInformation.framework/Versions/A/JAMFSystemInformation 0x106e22000 - 0x106e29fff +org.cocoapods.JamfLogger (0.0.1 - 1) <24EB70B3-8A72-35F2-9D64-AC8CE91B4399> /Applications/Self Service.app/Contents/Frameworks/JamfLogger.framework/Versions/A/JamfLogger 0x106e3e000 - 0x106e50ff7 +org.cocoapods.KDXCollectionView (0.1.3 - 1) <B96DA87C-3D9C-342A-950A-B4D07C442EC6> /Applications/Self Service.app/Contents/Frameworks/KDXCollectionView.framework/Versions/A/KDXCollectionView 0x106e6a000 - 0x106ec2fff +org.cocoapods.Kingfisher (3.0.1 - 1) <7E77DA2F-DE41-3DBF-8ADE-1F1386EBDC00> /Applications/Self Service.app/Contents/Frameworks/Kingfisher.framework/Versions/A/Kingfisher 0x106f5e000 - 0x106fadff7 +org.cocoapods.Log4swift (1.0.2 - 1) <F02AA242-447A-3EC8-9698-DC9B0EF6BE6B> /Applications/Self Service.app/Contents/Frameworks/Log4swift.framework/Versions/A/Log4swift 0x107017000 - 0x107020ff7 +org.cocoapods.PureLayout (3.0.2 - 1) <E05C92F6-B2F7-3842-9D92-CD471080A0C8> /Applications/Self Service.app/Contents/Frameworks/PureLayout.framework/Versions/A/PureLayout 0x107037000 - 0x107042ff7 +org.cocoapods.SFBPopovers (1.0.0 - 1) <C1B04F90-BD16-3656-9689-866A6DDCA938> /Applications/Self Service.app/Contents/Frameworks/SFBPopovers.framework/Versions/A/SFBPopovers 0x10705c000 - 0x10708dfff +org.cocoapods.SwiftyJSON (2.3.2 - 1) <C6F5D084-1E7C-347E-8A72-3B1521870324> /Applications/Self Service.app/Contents/Frameworks/SwiftyJSON.framework/Versions/A/SwiftyJSON 0x1070bf000 - 0x1070cbfff +org.cocoapods.TSMarkdownParser (2.1.3 - 1) <1023340D-F023-3239-86BC-C827BC689146> /Applications/Self Service.app/Contents/Frameworks/TSMarkdownParser.framework/Versions/A/TSMarkdownParser 0x1070e0000 - 0x107106ff7 +org.cocoapods.pop (1.0.9 - 1) <5CE5C41D-ACA1-3C46-9664-FA5B389C0703> /Applications/Self Service.app/Contents/Frameworks/pop.framework/Versions/A/pop 0x107147000 - 0x10798bfeb com.apple.CoreGraphics (1.600.0 - 790) <A4325897-C5BD-3D69-B707-2A3DBC081E92> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics 0x107acb000 - 0x107adbff7 +libswiftAppKit.dylib (4.0.2 - 900.0.69.2) <6D4826F0-5F22-3BBC-9213-8C3FBEA0C444> /Applications/Self Service.app/Contents/Frameworks/libswiftAppKit.dylib 0x107af4000 - 0x107eb7ff7 +libswiftCore.dylib (4.0.2 - 900.0.69.2) <A535E275-9C5F-343A-957E-B80E77B7D7F4> /Applications/Self Service.app/Contents/Frameworks/libswiftCore.dylib 0x1081ee000 - 0x1081f8ff7 +libswiftCoreData.dylib (4.0.2 - 900.0.69.2) <16C19CF4-0C73-3148-9D9D-F77DD654F57D> /Applications/Self Service.app/Contents/Frameworks/libswiftCoreData.dylib 0x108207000 - 0x108207ff5 +cl_kernels (???) <4F35E331-8AEB-48AA-95CA-E60086EF57CB> cl_kernels 0x10820d000 - 0x108210ff7 +libswiftCoreFoundation.dylib (4.0.2 - 900.0.69.2) <80230230-574D-3335-A18C-452936C04E84> /Applications/Self Service.app/Contents/Frameworks/libswiftCoreFoundation.dylib 0x108219000 - 0x108229ff7 +libswiftCoreGraphics.dylib (4.0.2 - 900.0.69.2) <D5CAC0B7-6C6B-38B6-9341-6F4A07275C30> /Applications/Self Service.app/Contents/Frameworks/libswiftCoreGraphics.dylib 0x108243000 - 0x108243fef +cl_kernels (???) <F8171861-AC66-4B15-943B-99CBD8F6EADA> cl_kernels 0x108249000 - 0x10824effe +libswiftCoreImage.dylib (4.0.2 - 900.0.69.2) <88440F74-AA9D-3DF0-BEE8-5152BFBD5A68> /Applications/Self Service.app/Contents/Frameworks/libswiftCoreImage.dylib 0x108259000 - 0x10825ffff +libswiftDarwin.dylib (4.0.2 - 900.0.69.2) <FCD7A191-5261-33E0-965B-483BE1AF8BCA> /Applications/Self Service.app/Contents/Frameworks/libswiftDarwin.dylib 0x10826f000 - 0x10828aff7 +libswiftDispatch.dylib (4.0.2 - 900.0.69.2) <6E15CB01-1909-38CA-97D9-74266EDEEF37> /Applications/Self Service.app/Contents/Frameworks/libswiftDispatch.dylib 0x1082c2000 - 0x108434fff +libswiftFoundation.dylib (4.0.2 - 900.0.69.2) <DD04B0E6-102F-31E8-B5F7-60EB4419B2B5> /Applications/Self Service.app/Contents/Frameworks/libswiftFoundation.dylib 0x108578000 - 0x10857bff7 +libswiftIOKit.dylib (4.0.2 - 900.0.69.2) <C3439007-D625-312C-8788-1E5558A76BA5> /Applications/Self Service.app/Contents/Frameworks/libswiftIOKit.dylib 0x108584000 - 0x10858cfff +libswiftMetal.dylib (4.0.2 - 900.0.69.2) <6CCDA179-A421-3F0F-8693-93CDD040960C> /Applications/Self Service.app/Contents/Frameworks/libswiftMetal.dylib 0x108596000 - 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2.0) <9A484EE6-0003-3AB1-AE4F-AA543BBBF53F> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth 0x7fff8cadc000 - 0x7fff8cadefff com.apple.SecCodeWrapper (4.0 - 238.20.2) <C6C126F0-6BF4-3E29-A9B7-7BAD8D17EE4F> /System/Library/PrivateFrameworks/SecCodeWrapper.framework/Versions/A/SecCodeWrapper 0x7fff8cadf000 - 0x7fff8cae3fff libCoreVMClient.dylib (79.1) <201EF6DF-5074-3CB7-A361-398CF957A264> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib 0x7fff8cbcf000 - 0x7fff8ccf7ff7 com.apple.coreui (2.1 - 308.6) <9E0E9C6A-68F5-34C1-A17C-96226D401D4D> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI 0x7fff8ccf8000 - 0x7fff8ce11ff3 com.apple.CoreText (454.11 - 454.14) <B3B308C3-F4B8-3776-9B78-8E94D4E74D0A> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText 0x7fff8ce12000 - 0x7fff8ce3ffff com.apple.CoreVideo (1.8 - 145.1) <18DB07E0-B927-3260-A234-636F298D1917> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo 0x7fff8d02a000 - 0x7fff8d033fff libGFXShared.dylib (11.1.6) <10DBFA0B-1484-3723-BFD3-7D184CC5A2E0> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib 0x7fff8d034000 - 0x7fff8d044ff7 libbsm.0.dylib (34) <A3A2E56C-2B65-37C7-B43A-A1F926E1A0BB> /usr/lib/libbsm.0.dylib 0x7fff8d2e3000 - 0x7fff8d30effb libarchive.2.dylib (30.50.1.1.1) <3E66E4A5-B992-3D94-9218-839B34BDAAA8> /usr/lib/libarchive.2.dylib 0x7fff8d3a7000 - 0x7fff8d3abfff libpam.2.dylib (20) <E805398D-9A92-31F8-8005-8DC188BD8B6E> /usr/lib/libpam.2.dylib 0x7fff8d469000 - 0x7fff8d47afff libcmph.dylib (1) <46EC3997-DB5E-38AE-BBBB-A035A54AD3C0> /usr/lib/libcmph.dylib 0x7fff8d579000 - 0x7fff8d5b1fff libsystem_network.dylib (412.20.3) <6105C134-6722-3C0A-A4CE-5E1261E2E1CC> /usr/lib/system/libsystem_network.dylib 0x7fff8d5b2000 - 0x7fff8d5b8fff libsystem_trace.dylib (72.20.1) <840F5301-B55A-3078-90B9-FEFFD6CD741A> /usr/lib/system/libsystem_trace.dylib 0x7fff8d5e9000 - 0x7fff8d5e9fff libOpenScriptingUtil.dylib (162.2) <D6A2216D-ADB2-3F24-AD30-F6D00829F545> /usr/lib/libOpenScriptingUtil.dylib 0x7fff8d654000 - 0x7fff8d656ff7 libutil.dylib (38) <471AD65E-B86E-3C4A-8ABD-B8665A2BCE3F> /usr/lib/libutil.dylib 0x7fff8d6e4000 - 0x7fff8d7c8fff libcrypto.0.9.8.dylib (52.40.1) <D123FC57-E2EB-3E08-A51B-6C317EA83EB5> /usr/lib/libcrypto.0.9.8.dylib 0x7fff8d7c9000 - 0x7fff8d828fff com.apple.AE (681.5 - 681.7) <2BF39455-1CDD-392C-824A-9972C6B1FB57> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE 0x7fff8d83c000 - 0x7fff8dabaff7 com.apple.RawCamera.bundle (6.04.1 - 798) <7988A25F-2A69-311E-929E-B70D164739F4> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera 0x7fff8e1c3000 - 0x7fff8e1c8ff7 libunwind.dylib (35.3) <BE7E51A0-B6EA-3A54-9CCA-9D88F683A6D6> /usr/lib/system/libunwind.dylib 0x7fff8e29c000 - 0x7fff8e2a1ff7 libmacho.dylib (862) <126CA2ED-DE91-308F-8881-B9DAEC3C63B6> /usr/lib/system/libmacho.dylib 0x7fff8e2a2000 - 0x7fff8e2a3ff7 com.apple.print.framework.Print (10.0 - 265) <3BC4FE7F-78A0-3E57-8F4C-520E7EFD36FA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print 0x7fff8e3de000 - 0x7fff8e411fff com.apple.MediaKit (16 - 757.2) <2912E5C2-085F-3FE2-8531-23B6E894B0F0> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit 0x7fff8efdd000 - 0x7fff8efe0fff com.apple.help (1.3.3 - 46) <CA4541F4-CEF5-355C-8F1F-EA65DC1B400F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help 0x7fff8efea000 - 0x7fff8f024ffb com.apple.DebugSymbols (115 - 115) <6F03761D-7C3A-3C80-8031-AA1C1AD7C706> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbols 0x7fff8f140000 - 0x7fff8f15bfff com.apple.AppleVPAFramework (1.4.5 - 1.4.5) <313A0FA8-C12F-30C1-A33D-9A48E3C0594E> /System/Library/PrivateFrameworks/AppleVPA.framework/Versions/A/AppleVPA 0x7fff8f19d000 - 0x7fff8f1eaff7 com.apple.print.framework.PrintCore (10.3 - 451.1) <DE992474-0841-38A1-B4F6-46D653E454D5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore 0x7fff8f1eb000 - 0x7fff8f1ebfff com.apple.ApplicationServices (48 - 48) <5BF7910B-C328-3BF8-BA4F-CE52B574CE01> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices 0x7fff8f1f1000 - 0x7fff8f1f6fff com.apple.DiskArbitration (2.6 - 2.6) <0DFF4D9B-2AC3-3B82-B5C5-30F4EFBD2DB9> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration 0x7fff8f1f7000 - 0x7fff8f23dff7 libauto.dylib (186) <A260789B-D4D8-316A-9490-254767B8A5F1> /usr/lib/libauto.dylib 0x7fff8f242000 - 0x7fff8f249ff7 libcompiler_rt.dylib (35) <BF8FC133-EE10-3DA6-9B90-92039E28678F> /usr/lib/system/libcompiler_rt.dylib 0x7fff8f24a000 - 0x7fff8f25fff7 com.apple.AppContainer (4.0 - 238.20.2) <2AA2EF49-9F38-31F6-8B08-8CC7C26F57F3> /System/Library/PrivateFrameworks/AppContainer.framework/Versions/A/AppContainer 0x7fff8f2dd000 - 0x7fff8fe5eff7 com.apple.AppKit (6.9 - 1348.17) <E485D56D-3E72-34B7-99BB-BFDEE2D07BF5> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit 0x7fff8fe69000 - 0x7fff8fe71fff libsystem_platform.dylib (63) <64E34079-D712-3D66-9CE2-418624A5C040> /usr/lib/system/libsystem_platform.dylib 0x7fff8fe85000 - 0x7fff8ff79fff libFontParser.dylib (134.11) <798C2BA2-B3D3-39B5-981C-20B42258BAB1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontParser.dylib 0x7fff8ffd5000 - 0x7fff9006bff7 com.apple.cloudkit.CloudKit (283.67.4 - 283.67.4) <EA6E4B2C-A3AA-3636-B9C3-F61D3EFFB82B> /System/Library/Frameworks/CloudKit.framework/Versions/A/CloudKit 0x7fff9006c000 - 0x7fff9007dff7 libz.1.dylib (55) <88C7C7DE-04B8-316F-8B74-ACD9F3DE1AA1> /usr/lib/libz.1.dylib 0x7fff9020e000 - 0x7fff90300ff7 libxml2.2.dylib (26.15) <B587DA25-360B-3742-BE9A-04B171504D79> /usr/lib/libxml2.2.dylib 0x7fff90301000 - 0x7fff903b0fe7 libvMisc.dylib (516) <6739E390-46E7-3BFA-9B69-B278562326E6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib 0x7fff90535000 - 0x7fff9053cfff com.apple.NetFS (6.0 - 4.0) <C263C8F8-F284-3101-AC82-A97A81716063> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS 0x7fff90587000 - 0x7fff9058dff7 libsystem_networkextension.dylib (167.40.3) <BA58B30B-8377-3B0A-8AE3-4F84021D9D4E> /usr/lib/system/libsystem_networkextension.dylib 0x7fff9058e000 - 0x7fff905abffb libresolv.9.dylib (57) <26B38E61-298A-3C3A-82C1-3B5E98AD5E29> /usr/lib/libresolv.9.dylib 0x7fff905ee000 - 0x7fff905effff liblangid.dylib (117) <B54A4AA0-2E53-3671-90F5-AFF711C0EB9E> /usr/lib/liblangid.dylib 0x7fff905f0000 - 0x7fff90614ff7 com.apple.Sharing (328.17 - 328.17) <AD5E243A-B79F-3D7B-800B-A2C99A1CFEF1> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing 0x7fff90615000 - 0x7fff90655ff7 libGLImage.dylib (11.1.6) <D6DDC014-2C74-34B3-970A-26F211FF76EF> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib 0x7fff90656000 - 0x7fff90768ff7 libvDSP.dylib (516) <151B3CCB-77D3-3715-A3D0-7C74CD5C7FFC> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib 0x7fff90769000 - 0x7fff907a0ffb com.apple.LDAPFramework (2.4.28 - 194.5) <CAFB9695-000F-34EA-8DF5-09996929C26A> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP 0x7fff907f5000 - 0x7fff90919ff7 com.apple.LaunchServices (644.56 - 644.56) <20AABB1C-9319-3E4D-A024-51B0DD5FCD3B> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices 0x7fff90fa1000 - 0x7fff90fa7fff com.apple.speech.recognition.framework (5.0.9 - 5.0.9) <BB2D573F-0A01-379F-A2BA-3C454EDCB111> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition 0x7fff91070000 - 0x7fff910bfff7 libcurl.4.dylib (83.40.2) <AE97ED1E-A58F-3EF0-8E88-DDC6AD409BCE> /usr/lib/libcurl.4.dylib 0x7fff910c0000 - 0x7fff910c4ff7 libGIF.dylib (1248) <6102CFE3-029E-32DE-B954-93797A4EF5B0> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib 0x7fff910c5000 - 0x7fff910c5ff7 libunc.dylib (29) <5676F7EA-C1DF-329F-B006-D2C3022B7D70> /usr/lib/system/libunc.dylib

External Modification Summary: Calls made by other processes targeting this process: task_for_pid: 1 thread_create: 0 thread_set_state: 0 Calls made by this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by all processes on this machine: task_for_pid: 4155 thread_create: 0 thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=227.8M resident=123.1M(54%) swapped_out_or_unallocated=104.7M(46%)
Writable regions: Total=222.4M written=18.0M(8%) resident=140.8M(63%) swapped_out=0K(0%) unallocated=81.6M(37%)
REGION TYPE VIRTUAL
=========== =======
CG backing stores 1760K
CG image 468K
CG shared images 240K
CoreAnimation 119.7M
CoreImage 16K
CoreUI image data 1820K
Foundation 4K
Image IO 2620K
Kernel Alloc Once 8K
MALLOC 65.9M
MALLOC (admin) 32K
Mach message 8K
Memory Tag 242 12K
Memory Tag 251 24K
OpenCL 32K
STACK GUARD 56.1M
Stack 14.2M
VM_ALLOCATE 18.1M
__DATA 19.6M
__IMAGE 528K
__LINKEDIT 79.0M
__TEXT 148.9M
__UNICODE 552K
mapped file 70.2M
shared memory 4K
=========== =======
TOTAL 599.5M

Model: iMac15,1, BootROM IM151.0207.B08, 4 processors, Intel Core i5, 3.5 GHz, 16 GB, SMC 2.22f16
Graphics: AMD Radeon R9 M290X, AMD Radeon R9 M290X, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x142), Broadcom BCM43xx 1.0 (7.15.166.24.3)
Bluetooth: Version 4.3.6f4 17916, 3 services, 27 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: APPLE SSD SM0256F, 251 GB
USB Device: FaceTime HD Camera (Built-in)
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Hub
USB Device: Apple LED Cinema Display
USB Device: Display iSight
USB Device: Display Audio
USB Device: Evoluent VerticalMouse 3
USB Device: Keyboard Hub
USB Device: Apple Keyboard
Thunderbolt Bus: iMac, Apple Inc., 26.1
}

======//======

Do you have any ideas what I can do? We urgently need to distribute updates soon.

Thank you so much.

Greetings,
Frank

[upload](841188c9ac054d859e3adab6109c945f)

11 REPLIES 11

ErgodirektMac
New Contributor III

53b2265ca5a04ed8a1c56a03824ca008

howie_isaacks
Valued Contributor

Wasn't this issue fixed with Jamf Pro 10.2.2? It's in the release notes.

ErgodirektMac
New Contributor III

doesn't look like...??
Does anybody have this problem too ?

ErgodirektMac
New Contributor III

seen at the moment, our Jamf Pro is 10.2.1.....
Need an update i think....

howie_isaacks
Valued Contributor

None of my users reported having this problem, but since you are, you should upgrade as soon as possible to stop this from happening.

ErgodirektMac
New Contributor III

Good Morning,
just another question: Yesterday i've removed the Self Service and re-enrolled it.
When i opened the Self Service with my Administrative User it works fine.
But when all of our users will open the Self Service it terminated.
Maybe can this be an issue about rights ?

kerouak
Valued Contributor

ErgodirektMac

and others who aint read it...

https://www.jamf.com/jamf-nation/discussions/27384/jamf-pro-10-2-2-maintenance-release

ErgodirektMac
New Contributor III

Yes, i've read the releasenotes. But my problem is, that only macs with 10.10.5 have this problem in our office. We have four macs with 10.11.6 where the Self Service works as designed. And otherwise, when i login with my administrator the Self Service works too.

howie_isaacks
Valued Contributor

@ErgodirektMac Why don't you upgrade to Jamf Pro 10.2.2? This is one of the issues fixed with that release.

[PI-005459] Fixed an issue that caused Self Service for macOS to occasionally crash after launching.

ErgodirektMac
New Contributor III

I only saw yesterday that we are still on version 10.2.1. We have just recently migrated the JSS server from Apple to Linux and have updated it in the process. Since then, we have had problems with self-service among users. Unfortunately we don't have a graphical user interface on the Linux server and I'm not as fit in Bash yet.

ErgodirektMac
New Contributor III

Hello everyone, we have updated our JamfPro to version 10.2.2 today. The update was completely problem-free - I would not have thought so, since I do not know so well on the Bash yet. The self-service of the users was then available again and installations could also be successfully carried out.
Imaging now also works as it should. Small cause, big effect :-)

Thanks to the community for your help.