Self Service + Zendesk

[derek_ritchison]

I've searched all over Google for this one, but I'm still at a loss. And forgive me if this is easy as I'm relatively new to Jamf and Self Service. What I'm trying to do is create an easy way for a user to submit a ticket to our Zendesk ticketing system by using Self Service. Is this possible? (It must be.) If so, is there documentation or a walkthrough for someone who wouldn't even know where to start?

[jyergatian]

1. Grab your Zendesk URL for ticket submissions:

   https://example.com/hc/en-us/requests/new

2. Within your Jamf Pro, navigate to:
   1. Settings
   2. Computer Management
   3. Self Service Plug-ins
3. Click (+) New
4. Enter a name
5. Change Type to Plug-in URL
6. Enter your Zendesk URL
7. Choose to Display in Self Service or Display in Browser
8. Upload and icon
9. Click Save

[derek_ritchison]

Thanks! Looks easy within Jamf Cloud now that I know where to go! Now I just have to figure out if we have a Zendesk URL for ticket submissions or if I need an API for that. Thanks!

[wildfrog]

The way we did this was to add a bookmark in Self Service and for the URL we used mailto:support@yourdomain.com (or whatever your email is to generate tickets). Clicking on this in Self Service launches the default mail app and auto-addresses to your ticketing system. User just needs to enter subject and body.

[evan_heringer]

Thanks @wildfrog ! Great suggestion.