Posted on 06-15-2017 02:35 PM
I've searched all over Google for this one, but I'm still at a loss. And forgive me if this is easy as I'm relatively new to Jamf and Self Service. What I'm trying to do is create an easy way for a user to submit a ticket to our Zendesk ticketing system by using Self Service. Is this possible? (It must be.) If so, is there documentation or a walkthrough for someone who wouldn't even know where to start?
Posted on 06-15-2017 06:23 PM
Posted on 06-16-2017 09:21 AM
Thanks! Looks easy within Jamf Cloud now that I know where to go! Now I just have to figure out if we have a Zendesk URL for ticket submissions or if I need an API for that. Thanks!
Posted on 08-16-2018 12:25 PM
The way we did this was to add a bookmark in Self Service and for the URL we used mailto:firstname.lastname@example.org (or whatever your email is to generate tickets). Clicking on this in Self Service launches the default mail app and auto-addresses to your ticketing system. User just needs to enter subject and body.
Posted on 10-29-2018 11:49 AM