This isn't even working for me. I set it to 5 minutes and the devices still lock themselves after 2 minutes and then I need to enter the password again. How is this such a hard setting for Apple to get right? We have a bunch of primary school students that want the Shared iPad next to them while they paint/draw from something displayed on screen.
Just to bring this more current, I recently tried this. Remote commands still didn't seem to work so I tried a config profile with the passcode payload. All seems to be going according to plan (the config profile even shows up in the device's scope under management) until I received this error: 'The payload type “com.apple.mobiledevice.passwordpolicy” is not permitted in multi-user mode'. So.....still a no go.
According this Apple article, the auto lock time should be able to be extended up to 5 minutes. However, I am not able to get this command to work either. Anyone able to change the default screen lock time for Shared iPads in their environment, or is this feature still not working?
Update to this: I opened a support ticket with Jamf and after working with a couple of support personnel I was told that they are reopening a Product Issue for this behavior. I understand that they thought this behavior was resolved with a PI that was opened, but it appears that it is not.
Interestingly, and Apple engineer I spoke with seemed to think that a command to alter screen lock time on an Shared iPad should not work at all based upon the support documentation he was seeing. I wondered out loud how this command would have gotten into Jamf Pro in the first place if it had not been supported by Apple?
Citrix end point management for iPad also offers the command: