SMTP Server settings do not appear to accept underscores - PI-008149

[PatrickD]

FYI - PI-008149

The SMTP Server settings do not appear to work if the email address contains an underscore, or any special characters I suspect.

I was trying to test this config with svc_jamf@domain.com and would continue to get the same error message in the Jamf server logs.

javax.mail.AuthenticationFailedException: 535-5.7.8 Username and Password not accepted. Learn more at 535 5.7.8
https://support.google.com/mail/?p=BadCredentials

The support article noted there suggests enabling "Less secure app mode" on the account itself, which was done.

I managed to successfully configure the SMTP Server settings up by using svc.jamf@domain.com instead.

We are using G Suite for our email provider.

[dlondon]

Hi @PatrickD - sounds like a bug to me. You should report it to jamf support.

[PatrickD]

Thanks @dlondon, I just heard back from Jamf Support and they have raised a Product Issue for this. Post has been updated.

It's not yet listed in https://www.jamf.com/jamf-nation/my/assets/jamf-pro/known-issues but I have been assured that it will be soon.