I'm using ASM and VPP.
I have a number of devices in our environment where they refuse to install applications. Sometimes it's a single app that does not install and sometimes it's all apps for the device.
On the Jamf Pro console I will see Install command completed yet when I update the device record the app does not show as installed.
At times I also see install command Pending - Application is not available to install.
I have plenty of licenses available for the app and devices are on different networks (our network, home network, hotspot, ...)
device syslog gives errors:
appstored (app info) Installing vpp application with evid: (null)
or
appstored (app info) Complete for evid: (null) changeType: 3 success: 1
Things I've tried so far:
1. Cancel the command, exclude the app from scope for the device
2. Application scope: Add the client to exclusion list
2. Device Management tab: Update Inventory and Send blank push
3. Wait for the device record to update
4. Application scope: Remove the app from scope exclusion
5. Device Management tab: Update Inventory and Send blank push
Global Settings>VPP Accounts>Account>Content>Select Category, locate the app from the list and select Refresh.
I have enabled debug logs, enabled VPP logging on the server and sent those to support.
I have sent a sysdiagnose log from a mobile client.
Support says it's an Apple issue.
Any other tips?
