Strange Email Notification Formatting After Recent Update

[arobotfromspace]

Anyone else noticing strange formatting in Jamf email alerts? Seems they redesigned them during the update this past Friday.

Getting strange characters and really poor formatting. Hard to read.

[McAwesome]

Looks like it is a bug that is causing new lines to not display on emails that are sent out.  This puts everything on the same line, which renders badly.

[mvu]

Yeah. Noticed it after the 10.47 update last weekend.

[czarmark]

Yes, they all start out with

n""n""n""n""n""n""n""n""

[john-hsu]

Yes, I'm seeing the same issue with our Jamf Cloud instance with 10.47.0.  Has anyone made a Jamf Support ticket yet?

[jamf-42]

Yes.. and ticket opened 

[arobotfromspace]

Pardon my ignorance... but what is the best avenue for reporting bugs like this to Jamf?

[mf42]

I usually just email them support at jamf.com

[mf42]

I opened one too. I was told there's no ETA on when this will be fixed.  

I was told to keep an eye on their release notes page: https://learn.jamf.com/bundle/jamf-pro-release-notes-current/page/New_Features_and_Enhancements.html

Not very helpful Jamf...

edit: missed a word: *no eta

[jefff]

I saw on Slack that there is an existing product issue for the effects of this change. If there is a way to provide feedback and affirm that it is indeed an issue that affects our existing workflows, I'd like to complain more formally. But I also don't want to bother the support folks by opening a ticket. They didn't cause the issue in the first place and I know they won't have a way to fix it.

[mf42]

Open the ticket.  It's the only real way for them to gauge impact of the issue.  Support can easily throw it on the back burner and not provide any updates like they're doing with me. :)

[narnold]

I have noticed this too :) Have opened a ticket with our supplier. 

"n""n""n""n""n""n""n""n""The following computers...."

[DBrowning]

Anyone got the PI for this?  Still seeing it 3 versions later....

[jamf-42]

not seeing now in 10.50 cloud

[narnold]

Not seeing this issue anymore on 10.49.0

[McAwesome]

I am also still seeing it on 10.50 cloud.

[DBrowning]

Still seeing it on our end...

[mf42]

PI111954

It got better in 10.49 (removed all the extra   n""n""n""n""). I've been told the formatting should be fixed for the version AFTER 10.50.

[mf42]

Better in v11.0.1, but STILL not fixed.  Now there's too much whitespace.  Come on Jamf, is this really so hard to get fixed??

Here's a sample from June 19, 2023 (I don't recall what jamf version)

Here's one from today (Oct 30, 2023) on the new, way to bright, v11.0.1.  Notice that it's double spaced: