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Question

Stubborn Installs from Self Service

  • November 10, 2016
  • 2 replies
  • 32 views
B
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I have had several occurrences where an app will NOT install from Self Service, and there doesn't seem to be a fix.

Seems to be the Apple apps as well (Classroom and in the case of the screenshots attached Swi
ft Playground)

Even when excluding the iPad from the Scope the App will not go away, nor is it in a usable state. A restart of the iPad doesn't help. What we have done to actually get the install successful is use the App Store instead of Self Service for this issue apps. But that is not a desirable solution.

2 replies

J
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  • JB90
  • New Contributor
  • November 10, 2016

I have also seen this happen. My research told me that it is an app that is stuck somewhere between being downloaded and installed, which makes it undeletable. The only solution that I found to resolve the issue with an app stuck "waiting" was to do a complete wipe of the iPad. If there is a better solution that would be great to find out. Out of 500+ ipads I deployed the last few months, I had this use with 3-5 of them.

C
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  • cpdecker
  • Valued Contributor
  • November 15, 2016

Are there any errors for the iPad under Mobile Devices > iPad > Management? If so, clear those and see if any difference is made.

Are you using caching servers on-site?

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