The MDM server is not authorised to perform this operation.

expo2020
New Contributor III

c9b395e370ab483991b8faecda9380ca
Hi I am facing this issue,
After enroll device in to jamf self service is not installing when i click on devices to see the pending command its shows this below error.

The MDM server is not authorised to perform this operation. b92f57ddc2154c27bb44d66a7e327474

6 REPLIES 6

kevin_bakken
New Contributor

What version of iOS are the impacted devices running? What version of JSS? I ran into this while working with 10.5, and an iOS 12 device. Consider updating your JSS to 10.7.1. Hope this helps.

expo2020
New Contributor III

Yes Dear ,

IOS 12 with 10.5 JAMF Version, Can i check with lower version IOS with 10.5.

tkalvelage
New Contributor

1 Get the server software up to date

2 In the JSS - goto the device - click on the management tab - REMOVE all the failed commands

3 Re-enroll the device manually

4 In the JSS - goto the device - click on the management tab - REMOVE all the failed commands again (if any)

expo2020
New Contributor III

Now it worked for mr thanks.

awginger
New Contributor III

So what was actually the issue here? Incompatible version of JSS for the version on iOS being targeted?

expo2020
New Contributor III

The issue was DNS was blocked on my network which was using in jamf server. We allowed the DNS in our network and it worked.