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Question

Touch ID prefpane missing in High Sierra

  • September 27, 2017
  • 8 replies
  • 64 views
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After upgrading to High Sierra on two test machines, the Touch ID prefpane has dissapeared from System Preferences for managed users.

We don't have any restrictions set in a config profile, and the fingerprints added when the machines were on Sierra still works.

When logged in as a local user, the prefpane is there.

Any one else seing this?

    8 replies

    bentoms
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    • bentoms
    • Hall of Fame
    • September 27, 2017

    AD mobile account?

    Seems to be a bug, please log with Apple. Others have reported the same on Slack.

      R
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      • RogerH
      • Contributor
      • September 27, 2017

      +1 I have also seen this behavior.

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      • lunddal
      • Author
      • Contributor
      • September 27, 2017

      Yes, they are mobile accounts. Will make a bug report.

      K
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      • koalatee
      • Contributor
      • September 27, 2017

      @lunddal btw here's an initial report you can dupe http://www.openradar.me/34617535

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      • lunddal
      • Author
      • Contributor
      • September 28, 2017

      Thanks. Btw. we still use Open Directory, and it's the same issue.

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      • EliasG
      • Valued Contributor
      • October 10, 2017

      Has anyone found a fix for this? I upgraded over the weekend and lost my touch ID also.

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      • TomPope
      • New Contributor
      • October 11, 2017

      I just installed the latest public beta for 10.13.1 (build 17B35a) and the Touch ID pane is back. Woohoo!

      Incidentally, I had touch id configured before I went to High Sierra and it never stopped working. Didn't even notice the pref pane was missing until yesterday when a user asked to have it set up.

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      • lukerumley
      • New Contributor
      • November 9, 2017

      Fixed in public release of 10.13.1. Head to the App Store to update!

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