Skip to main content
Question

Troubleshooting Kernel Panic Crashing Issues

  • November 19, 2018
  • 1 reply
  • 5 views

Forum|alt.badge.img+2

Does anyone have a recommendation on the best way to troubleshoot machines crashing/kernel panics during logon? Any specific logs you recommend to check? I have a couple of users, whose machines are crashing during logon and I suspect it could be a security component causing this, but not able to tell for sure. Appreciate any suggestions you have. Thanks

1 reply

  • November 20, 2018

Couple of questions:
1. What model(s) and OS version(s) are experiencing the issue?
2. Were any files written to /Library/Logs/DiagnosticReports?
3. Can the issue be reproduced constantly?