Unable to enable accessibility options

[dmurray1]

Our organization recently deployed Jamf pro to help us manage our Mac's and while for the most part theres been very few issues I haven't been able to fix myself there is one that has been plaguing us pretty badly. 

The Mac's enrolled in Jamf either through prestage or open enrollment do not have access to most of the accessibility options are not available for either the Admin or Standard users. 

Now being fairly new to Jamf and to Mac's in general im a bit lost as to what could possibly be doing this. Ive done some reading about the authorization Db and some of the plists but I am having a hard time finding anything specific to this section of the system settings. A few things that I have checked is within the restrictions section within Configuration profiles and made sure that the pane was explicitly allowed, and I sure can get to the pane but the sub items within the pane are greyed out. So im unsure where to really look to even diagnose this issue and what causes it if anyone has some advice I would greatly appreciate it. 

[howie_isaacks · Accepted solution]

If you have deployed any restrictions at all using the built-in payloads provided in Jamf Pro, you may have some that are conflicting. macOS will use the more restrictive option if there is a settings conflict. If you're not certain which profile may be at fault, start by excluding one of the affected Macs from each profile one by one until you find which one is causing this. Lately, I have been creating custom JSONs for restriction profiles. This allows me to target just one setting to change instead of having a lot of other settings come along for the ride.

[dmurray1]

I cant believe it was that simple haha! turns out one of my other configuration profiles had a blank policy for the "accessibility options" and just removing that fixed it across the board thank you so much! 

[howie_isaacks]

My pleasure! This is a mistake that even the smartest Jamf admins have made.