Skip to main content

This issue popped up on me in the spring and has resurfaced now as we prepare iPads for students. After setup most iPad apps install everything fine, however some devices show apps either dark or with the bullseye placeholder and say "waiting", but when you click on them you get this message:

Unable to install "Jamf Self Service"
You must purchase this app to install it
View in app store

Some of them show as installing in the system but not all. They do not process unless I manually delete every dark app and restart the iPad. This is obviously not ideal when managing large fleets, or when devices are at home with students during remote learning situations. Wondering if anyone has dealt with this issue and found a resolution.

I want to leave my experience here with this,
After trying to install the app by license and by app with by device and by user, the error never went away even after re-installing the app or restarting the device. I used another iPad to test and tried un-enrolling the device and signed in myself and found that the app can't be installed because of the version of the device doesn't meet the app store requirements (ios 13 is needed to download apps from the app store, these devices only went to ios 12.5.5). Now I can't use these devices because education apps, material apps, or apps that connect to service cannot be used because they can't be updated.

Hope this helped.

I have found that this happens for apps that do not support the version of iOS/iPadOS that the iPads are running on. Try updating the iPads before pushing the app installations again and see how you go. To find the minimum supported version that an app supports, check the App Store page for it (can be done on a computer from website)

Terms & ConditionsCookie settingsAccessibility statement