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Question

Unable to Remote Wipe iPad

  • February 20, 2019
  • 8 replies
  • 36 views
M
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Good afternoon!

I'm trying to send a remote wipe command to an iPad to do some testing for anew configuration profile I'm working on. JAMF doesn't seem to send the command at all once I click the button. I don't even see it in the command history. I'm new to JAMF, I've run through the 101 training, and poked around the configuration profiles, but that's all the experience I have at this point. Can anyone point me in the right direction? Is there any reason JAMF wouldn't even bother trying to send the remote wipe command? Thanks!

-jas.

8 replies

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  • larry_barrett
  • Contributor
  • February 20, 2019

1) Is it on the correct WiFi? 2) Is the iPad managed?

M
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  • machjas
  • Author
  • New Contributor
  • February 20, 2019

Yes on both counts. I can send a restart command and it runs through immediately and reboots the iPad.

L
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  • larry_barrett
  • Contributor
  • February 21, 2019

Delete the record?

M
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  • machjas
  • Author
  • New Contributor
  • February 22, 2019

I just deleted the record and re-enrolled it, and no luck.

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  • machjas
  • Author
  • New Contributor
  • February 22, 2019

I was just able to send the wipe command to the static group the device is in (it's the only one in the group for testing). Is there a reason I could send the wipe command to the group and not the individual device?

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  • machjas
  • Author
  • New Contributor
  • February 22, 2019

Dang. The activation lock isn't removed when I check the box.

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  • CairoJXP
  • Contributor
  • March 29, 2019

When you do the wipe, you first have to go to the Activation Lock Bypass and click the Show Bypass Code. Then when you click the wipe device you have to check the activation lock box. If you don't do the first step, the ipad will require the apple ID password of the user signed into it before the wipe.

L
L
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Even if the activation lock can't be removed (person forgot it etc) you can still get it removed with Apple. Make sure you have the proper documentation (proof of purchase). After its wiped with activation lock on, that is the only remedy.

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