Update 10.12.5 causes Outlook 2016 to not lot load

[mjohnston]

Anyone seeing the same?
Casper pushed out updates yesterday and we have a handful of reports of people unable to load their Outlook 2016 client.

I tried removing and reloading Office 2016.

I tried removing the Mail profile and restarting Outlook.

Outlook has latest updates.

Any other suggestions?

[thoule]

Outlook 2016 (15.33) is working fine under 10.12.5 here.

[mjohnston]

We're on 15.33 also and this issue is only effecting some users. I turned off our SUS policy for now until I can find a fix for those who are effected. "bangs head on wall"

[andrew_nicholas]

15.33 is working fine with 10.12.5 for me, but I did have an isolated OneDrive issue where syncs would not happen after the update. Deleted application/prefs and still no luck. I purged the keychain entries and it seems to be running correctly now, so you may want to delete and Office 2016 entries you may have, especially if you're using the O365 licensing.

[sepiemoini]

Confirming 10.12.5 and 15.33 working here as well. Microsoft is a little overdue for an Office 2016 update so I expect this to be patched this week or next. I remember seeing that Microsoft AutoUpdate 3.9.1 was patched on May 9th. Maybe we'll get the full suite tomorrow?

• MacAdmins Software Portal: https://macadmins.software/

• Office 2016 for Mac Release Notes: https://support.office.com/en-us/article/Release-notes-for-Office-2016-for-Mac-ed2da564-6d53-4542-99...

[chris_crabb]

I believe 15.34 is scheduled for release today, but I can't say whether or not it has any patches/provisions for 10.12.5.

[mjohnston]

15.34 is out and did not resolve the issue.
Spent an hour on the phone with Microsoft and got nowhere.

[catfeetstop]

@mjohnston I was having the same issue. Finally I discovered that the 10.12.5 update didn't install all the way. I downloaded the update from Apple's website and ran the package installer. This fixed my problems. Download can be found here, https://support.apple.com/kb/DL1917?viewlocale=en_US&locale=en_US

[mjohnston]

Dude thanks. If this works you've made me a happy man. I'm going to give it a crack as soon as I have my hands on one of the problematic machines.
Cheers,
MJ

[mjohnston]

@catfeetstop it worked. You champion. Thank you so much you saved me. Will open a beer in your name tonight.

[catfeetstop]

@mjohnston , you're very welcome! Please open two in my honor!