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Update iOS device missing from management

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Maybe I'm missing something here, I was hoping someone could point this out if so. Say we have 10 iOS devices under management. I want to update 1 of the 10 devices. When I search for my device, and go to the Management tab, I have about a dozen actions in Management Commands. Update iOS is NOT on this list of actions.

This device shows up as 'supervised' in the MDM. This was enrolled via URL, it's not a DEP device. Is there something besides supervision that needs to happen before 'update iOS' shows up as an available action?

Thanks for the help!

3 replies

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  • jamf_sam
  • Employee
  • 50 replies
  • July 23, 2018

The Update iOS command requires devices to be enrolled via DEP and not just Supervised. The documentation on this can be found here: http://docs.jamf.com/10.5.0/jamf-pro/administrator-guide/Mobile_Device_Management_Capabilities.html The note at the bottom that says " Requires supervision and enrollment via PreStage enrollment" refers to DEP enrollment.

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  • thegooch49
  • Author
  • Contributor
  • 15 replies
  • July 23, 2018

Awesome, thank you @jamf_sam

J
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    jamf_sam
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  • CairoJXP
  • Contributor
  • 83 replies
  • December 6, 2018

Also, you won't find the update iOS command directly in the device profile at all. You can only do it by doing a search for the device, then using the "action" button in the lower right.

I made a feature request for exactly what you're describing though:
https://www.jamf.com/jamf-nation/feature-requests/6762/add-force-ios-update-to-device-profile

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