We introduced a notification capability for App Installers deployments in September 2022 and have continued to refine these notifications since that time. The original intent was to present a notification to the end users that as closely resembled the particular app that was being updated as possible. Unfortunately, we were unable to present a consistent notification experience which has led to end user confusion.
Issues with the current process:
Upcoming changes to improve the end user experience:
Starting 1 June, we will begin a transition to update all new versions of the apps from the Jamf App Catalog to use the Self Service icon and Bundle ID for end user notifications. The entire process is expected to take no longer than six weeks. The goal of this change is to unify and improve the end user experience when it comes to receiving notifications coming from App Installers updates.
Benefits of this change include:
Do admins need to do anything?
Short answer: No. You do not need to do anything specific. However, we recommend navigating to Settings>Computer management>Security and ensure the Jamf management framework and Self Service checkbox is enabled.
Notifications before change (example):
Notifications after change (example):
Is the Self Service icon the default icon or the custom Self Service icon, if the user sets this.
It would be very confusing to users to see an unfamiliar icon. At least if we use our custom Self Service icon, users will know the prompt is likely from our IT.
@jamf-42 you can create a test deployment for Chrome, Slack or Zoom to see what is the content of "App Installers - APP_NAME" profile. I've added more details in my last post in https://community.jamf.com/t5/jamf-pro/app-installers-distribution-method-missing/m-p/293380
The exact content of a config profile that disables built-in auto-update is shared on this page: https://learn.jamf.com/bundle/technical-articles/page/Disabling_Developer_Auto_Updatesfor_App_Instal...
@JustinC Regarding this prompt, does this prompt only come up if the software is installed and active on the machine? I would assume so. Reason - I want to scope the software to all computers and then just toss it into the category of my choice. I would prefer not every user gets this prompt "unless" they have it installed which is what I would assume its intended for. Any input is greatly appreciated. Thank you.