Hi
I’m new to Jamf (less than a fortnight) so I’m probably just making a rookie mistake here. Not even sure if this is the right place to submit an enquiry like this - apologies if not.
I’m attempting to update the server token in our Jamf Cloud DEP instance and have followed these steps:
Log in to Jamf Cloud
Go to - Settings/Global Management/Device Enrollment Program
Left click on “Public Key” button
Log into Apple School Manager
Go to - Settings/Org.name/MDM Server Information
Left click “Edit” button
Left click “Upload New…” button
Browse to location of public key and upload
Left click “Done”
Left click “Download Token”
Go back to Jamf Cloud
Go to - Settings/Global Management/Device Enrollment Program
Open DEP instance
Left click “Edit”
Left click “Upload Server Token File”
At this point the “Upload” and “Cancel” options appear but the “Upload” button is greyed out and the only available option is “Cancel”. Attempting to drag and drop the server token shows a + sign whilst hovering over the window but nothing happens when I drop the file.
As I said, I’m probably doing something daft, but has anyone else encountered a similar problem and resolved it? Or perhaps can advise me as to where I’m going wrong.
Nigel