Two applications (Logic Pro X and LogicWorks) have been purchased through the VPP site. However when I "populate" them into our JSS, no VPP information comes through. It works as expected for other free and for fee applications , but not Logic Pro X and LogicWorks. I have tried updating the content to no avail and revoking the license. Any thoughts?
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VPP Content not populating
+16Best answer by mortopc4
RESOLVED! I had thought the app was purchased under a site VPP account but it was purchased under the General School VPP account. When scoping to the site licensing did not pick up the token, but when re-scoped to none (but assigned to a smart user group with the site targets scoped) it worked...D'OH!!
THANK YOU to Christian Dooley at JAMF for being my second set of eyes on this one!!
+3I had a similar issue when i looked into it our service token had expired. i had to renew the Service token from Apple's VPP store and reupload it to our JSS then the apps would populate after this.
hope this helps.
+16The Service Token renewal is a great idea and one I did try with no luck. the only think I have not tried is completely removing the VPP setup in the JSS and rebuilding it.
+5How long ago did you purchase the software? I work in K-12 education and we've had to wait up to 24 hours for purchased apps to populate in our JSS, even when I manually update the content. I spoke with our JAMF buddy who confirmed that it can take a while to populate, especially when schools and universities are getting back into the swing of things.
+16RESOLVED! I had thought the app was purchased under a site VPP account but it was purchased under the General School VPP account. When scoping to the site licensing did not pick up the token, but when re-scoped to none (but assigned to a smart user group with the site targets scoped) it worked...D'OH!!
THANK YOU to Christian Dooley at JAMF for being my second set of eyes on this one!!
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