I am seeing a lot of our systems having the "vpp redownload call timed out <mdmclienterror:72>" error when cliets try to install VPP apps via Self Service on MacOS (most clients are 10.14.2).
I have tried clearing the failed commands, reconning, re-enrolling etc with no luck.
I am hesitant to revoke all apps as I have seen suggested because I am concerned about the number of people who will experience iTunes notifications about apps not being assigned (the staff at this school are fragile...).
Any advice would be appreciated.
Best answer by pbowden
@mjames@whitebeer The issue with storedownloadd crashing during MAS installs is fixed in 10.14.4 Beta 4 (18E205e). This is RADAR 47685116. Let me know if you still see problems after the update. For clarity, typical symptoms of this bug: - Larger MAS apps like Xcode and Office fail to install and leave behind an .appdownload stub - Needing to run multiple jamf recon commands to coerce apps to install - MDMClientError:72 failed command seen in JSS
I've updated https://macadmins.software/mas with the latest info. The largest outstanding issue that I'm still tracking is the inability to update MAS apps through MDM when the user has the app perpetually open.
Still getting this issue. Thankfully defered the role out of Catalina but this is happening during testing any updates on this from JAMF would be appreciated!!!
EDIT: Further tests, presenting on both Catalina AND Mojave, on all networks. Driving me nuts!
Just adding another confirmation to the idea there is something wrong at Apple's end here. We have the same problem. Existing devices receiving free software titles assigned to them by VPP from JAMF. Newly enrolled Mojave devices failing to get free software assigned by VPP. MS Office and Slack
VPP redownload call timed out <MDMClientError:72> Is the reason given in jamf Pro.
I've tried on our network with carefully crafted SSL exceptions. On our insecure wifi which has no TLS inspection And on a mobile 4g hotspot we use to eliminate our own network entirely. Behaviour is consistent. VPP software not assigned.
The only MDM failures are software assignments. Other MDM commands are completing.
Just wanted to note, getting the same issue, on and off our network with none of our security software installed. Anyone determine if it is JAMF or Apple (or both)?
I'm also seeing this issue with 10.14.6 and 10.15. I have an open ticket with Jamf as well and they have acknowledged this this is an issue. They recommended clearing the failed command and trying it again, but this hasn't worked for me. I also tried running a recon and reuploaded the VPP token with no luck.
Jamf support pointed me to this, https://support.apple.com/en-us/HT201999 and to review my firewall settings. If the issue were firewall settings I would expect 100% failure. However that is not the case for us. Our work around currently when it fails to download VPP apps, which is about 75% failure for new installs, is to clear the failed commands and immediately do sudo Jamf recon on the machine in question. That works about half the time the first time, try and try again till it does work. Sometimes I just leave it sitting and the apps in question will just show up after a hour or so.
So I have randomly had this "vpp redownload call timed out <mdmclienterror:72>" happening to several people. It fails under the user account Self Service. If I login as my admin account, Self Service still fails. So it's not a user / user preference issue.
I deleted the folder /Users/Shared/adi/ which was empty and that magically fixed it. After the first app was installed there is now a new empty folder named /Users/Shared/SC Info/
Out of curiosity, what OS version are you experiencing this on? I started seeing this a few months ago, ~July, and in troubleshooting, I noticed that anything High Sierra or older wasn't impacted, but Mojave and the then Catalina beta (and now Catalina prod) do get this error.
If you’re seeing this error, open a case with Jamf and with Apple. There are case numbers above, so reference them. The only way they understand the impact of this is if we file cases. This is affecting a lot of us and it needs to be fixed.
Any Ideas ? Or Informations ? I have the Issue VPP redownload call timed out <MDMClientError:72> @ macOS 10.15. But ist my first MacBook in my Company :-(
I have a ticket opened with Apple Enterprise Support. Apple says that this is fixed in macOS Catalina 10.15. I'm not going to update to find out need this fixed for macOS Mojave.
Deleting the folder /Users/Shared/adi/ did not work this time. No app store installs were working for the standard account end user.
The error in the JSS was "vpp redownload call timed out" and not "vpp redownload call timed out <mdmclienterror:72>"
I logged in as an admin user on the Mac and no user in Self Service and the first Mac App Store app worked. Then I was able to login as the standard account end user and continue installing the rest of their Mac App Store apps.
I restored their ~/Library/ folder from Crashplan so I suspect it is something in there this time.
