vpp redownload call timed out <mdmclienterror:72>

I have stopped using Self Service for now as it's a complete waste of my time until it's fixed. I have switched back to AutoPkgr and rolling the Applications manually. This SUCKS! but until it's fixed can't afford to come back to a users machine and run the same commands x100 till it works.

Having just made the switch from deploystudio (yeah, a little late to the party) to fully deploy computers with DEP and VPP, this really is a setback.

Going back to packaging app store apps feels like going backwards.

Also seeing how long this issue has been around, that's a bit of a disappointment and unacceptable.

Just adding my org to the list. Started seeing this today. Have had enough trouble sorting Xcode out and now I can't get it to install at all :(

If I'm honest.. I started seeing this issue in our org after setting up an enrollment package for our prestage enrollment. Could be a kind of coincidence?

+1 on this :(

+1 here... But we mostly see it when we enroll a mac..

I do not have any prestage enrollments and I continue to see this. The only way around it that I've found it to try to send the blank push before it fails and then the apps will install. If I'm not quite quick enough to get the push off, it will fail until I've sent the blank push.

we are still seeing this issue...

Apple updated my ticket, not very helpful.

We are hoping to release a fix for this issue before the end of the year, however we cannot yet confirm a release date. We’re doing everything possible to get a fix to our customers asap and I’ll notify you immediately once a fix is available to test.
Regards,

AppleCare Enterprise Services
Technical Support Engineer

I’m seeing this issue with macOS 10.15.1 & macOS 10.14.6. Hope they fix it for both.

Same here. Seeing this issue on macOS 10.14.6 machines.

Hope a fix is soon.

Maybe we have to pay for the "Pro" version of VPP from Apple to get this to work :).

@kerickson is that the "New And Improved" version? :)

@donmontalvo Yeah yeah “it’s the most advance VPP Apple has ever created” - Apple every year.

Affecting my machines as well. Called Jamf support. They said it is this:

PI-007435 (Third-Party Issue) Mac App Store apps fail to install if the App Store cannot be reached by the computer within 30 seconds of sending the InstallApplication command. This results in an MDMClientError: 72. Workaround: Verify that your network is not preventing computers from reaching the App Store. Verify that your VPP token is not already in use by another MDM provider or another Jamf Pro instance. If the problem persists, contact Jamf Support and reference PI-007435.

No solution at the moment. Am I back to using Apple IDs?

From reading through this thread I think I'm getting that this is actually an Apple VPP issue not necessarily a JAMF issue (correct me if I'm wrong) So is there a case open with Apple that we can all throw our frustration at?! I can't believe this is still an issue!

@mpout yeap, Jamf has a ticket with Apple, scroll up to an earlier post that includes our tic and Jamf's tic.

Anyone have a solution for this? We use VPP deployment for macOS App Store Apps such as "Slack/ etc"

The apps deploy fine, but don't update at all.
The only solution now is to completely delete the app, check into inventory, and redeploy the latest App via Self Service or set to install automatically.

Any help is greatly appreciated.
Thanks everyone.

Was seeing this about two weeks ago on a few new-enrolled machines, found this thread, read it, and then got busy doing something else. Came back a bit later and the Apps were installing successfully all of a sudden. Shrug. Now, I'm seeing it happen again to a newly-enrolled Mac. I can't seem to determine what the difference is. Timing? Communication to the JSS? Time or delay after enrollment? It's very weird.

I have the Apps deploy with no problem at all.
It's the Apps that already HAVE been deployed that don't get updated until they are removed and completely re-pushed.

And yes the Apps are fully quit, on good wifi, users restarted their Macs, etc

@joepopson I think the issue are are referencing is this PI:

PI-006120 - Jamf Pro fails to update Mac App Store apps that are made available in Self Service and configured to automatically update.

Its been opened for awhile now and is a reason we have to create uninstall policies for any Mac App Store/VPP applications.

Thanks for your reply @benducklow

Will look into this to implement, although this is less than ideal for a solution that should "just work".

Thanks again!

I think I may have to move back to the good ole PKG for office deployments :( . Apple you make me sad.

Today morning tried to install the all VVP app using self-Service on my Catalina test mac. installing perfectly for me.

@Ajayv lucky shot?
Catalina is not resolving this issue at our end