I am seeing a lot of our systems having the "vpp redownload call timed out <mdmclienterror:72>" error when cliets try to install VPP apps via Self Service on MacOS (most clients are 10.14.2).
I have tried clearing the failed commands, reconning, re-enrolling etc with no luck.
I am hesitant to revoke all apps as I have seen suggested because I am concerned about the number of people who will experience iTunes notifications about apps not being assigned (the staff at this school are fragile...).
Any advice would be appreciated.
Best answer by pbowden
@mjames@whitebeer The issue with storedownloadd crashing during MAS installs is fixed in 10.14.4 Beta 4 (18E205e). This is RADAR 47685116. Let me know if you still see problems after the update. For clarity, typical symptoms of this bug: - Larger MAS apps like Xcode and Office fail to install and leave behind an .appdownload stub - Needing to run multiple jamf recon commands to coerce apps to install - MDMClientError:72 failed command seen in JSS
I've updated https://macadmins.software/mas with the latest info. The largest outstanding issue that I'm still tracking is the inability to update MAS apps through MDM when the user has the app perpetually open.
False alarm. It was working for a little while for a few machines, but I'm now getting the same vpp redownload call timed out <mdmclienterror:72> message again.
I received notice that they are trying different things in hopes that it will alleviate the issues we are all having.
The first step is to perform a mass pending and failed app command clear. Then try it again. I have several beta testers out in the live jungle but I have not touched base with them as yet, only been 1 day.
Been speaking to JAMF about it again today. From my discussions the issue is believed to be on Apple's end? JAMF asked me to
RE-trigger the issue then run sudo sysdiagnose
This will give you the logs that JAMF need to submit to Apple (providing it is in fact the timeout issue of course) and hopefully we can get this resolved, as it's driving me NUTS!
We were told by Applecare that they think this has been resolved. As of Nov. 26th this morning we run a number of tests and appears to be working "at the moment". If we see it again we will run the debug logging and send to them the results. I have had multiple techs at various school locations test and we can not get it to fail at the moment.
I let Applecare know it wasn't resolved for us after friday, sent them a sysdiagnose and charles log per their followup request--- i was told today that others reported that the issue was not resolved yet.
I have not run any extensive testing today, but I'm not going to consider it resolved until i see consistent positive results....
In our case when we were trying to force install it gave this error however making it only available in Self Service worked but the user still has to go and click the Install button.
Since this seems to be a critical issue affecting many, if not all, JAMF Pro users I think it would be apt for JAMF to officially comment on the progress (or lack thereof) they are having with pursuing this issue with Apple.
MacApps and all other Software is finally working for us without errors. 1. Clear all pending and failed commands
JSS > Search Inventory > Search > Action > Cancel Management Commands 2. Reboot the devices in question (not always needed but we did it anyway) 3. Redownload the Applications in Self Service or a push policy 4. Watch the teachers' faces show signs of joy: priceless
Still not working for us either... I have set up a script that will notify me each morning on how many devices were effected and delete any failed commands.
