vpp redownload call timed out <mdmclienterror:72>

Still have the issue, guess I'll move to Windows 95....jk.

Is this related to "cannot be updated because it was refunded or purchased with a different Apple ID." errors? Seeing both...

I can't believe we're still having this issue. Maybe Apple really does hate Macs. 🤷‍♂️

We also still see this issue. Especially with Keynote.

Thought this was fixed for installing apps seeing the issue again for fresh installed. Still have the update issue as well.

This has been such a saga that I’m tossing in the towel and going back to Packaging... In my 20 year career I can’t say over ever seen anything like this.

::facepalm::

Welp, it's been a week since I opened my last ticket with Apple - they haven't responded to a single one of my tickets. Time to open another.

Can someone from Jamf give us a status update? Has Apple responded to your tickets for this issue? This is crippling our deployment process - we've fallen back to packaging apps in the interim.

This finally seems to be resolved for us.

This finally seems to be resolved for us.

Test test test test test. I thought it was resolved for us, only to fail the 2nd test.

I will Second that the first one of the day seems to work perfectly, after that not so much.

Unfortunately, things are getting worse.
We're now seeing an issue in 10.15.3 where it is no longer possible for VPP to update apps (Office or otherwise). Jamf Pro will send the InstallApplication MDM command, which will complete, but fail silently on the device side.

You'll see the following statements in the console on the client-side:

Process: storeassetd
SoftwareMap: Found app at <CKSoftwareProduct: 0x7fcdc2706f30>: (com.microsoft.Word, 16.33, 462054704:834308480 VPP:YES md:0x7fcdc2494a30 /Applications/Microsoft Word.app) using SoftwareMap to upgrade to 16.34

VPPController: VPP Redownload purchase for <SSPurchase: 0x7fcdc251d1b0 - itemIdentifier=462054704, buyParams=productType=C&price=0&salableAdamId=462054704&pricingParameters=STDQ&pg=default&appExtVrsId=834663827, isUpdate=NO, isRedownload=YES, isVPP=YES, isDSIDLess=NO, managedUUID=(null),accountIdentifier=(null), purchaseType=0> completed with success=1 error=Error Domain=CKVPPErrorDomain Code=3 "The product is already installed" UserInfo={NSLocalizedDescription=The product is already installed} response=<SSPurchaseResponse: 0x7fcdc254a8b0>

Process: storedownloadd
Download: Download <Download: 0x7fef2ac3e9b0>: com.microsoft.Word 16.34 (462054704) paused:0 failed:0 isInServerQueue:0 is known to be an update when metadata is set

DownloadManifest: removePurgeablePath: /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/com.apple.appstore/462054704
sending status (Microsoft Word): 0.000000% (0.000000)

LegacyDownloadQueue: Could not add download

LegacyDownloadQueue: Will start any ready downloads anyways.

Process: mdmclient
VPP completion: DidPurchase: YES itemID: 462054704 bundleID: com.microsoft.Word error: (null)

The radar that we have open with Apple is 59682388.

Thanks, Paul.

@pbowden thanks for the post, I was going mad telling Jamf and Apple about how the install commands were triggered but never auctioned.

@Cayde-6 no probs - this is all super frustrating. I've traced through the MDM commands, and Jamf Pro is sending the correct signal - the bug is in the OS.

@pbowden wrote:

the bug is in the OS.

Confirmed with colleagues using other MDM tools that it’s the same on their end.

Thanks so much for digging, we very much appreciate it.

I wish Apple would just fix this issue, I can install apps fine now, but can't update them. What's the point of VPP if it doesn't work.

VPP still isn't working at my org, except for iOS app deployment.

Working with Apple on this issue.

This is the info we need:

What apps are affected?
What is working(app install, app update, nothing?
What OS version(10.14.6 or 10.15.3?

Thanks

from Apple:
This is still a high priority for Apple and we're doing everything possible to resolve this. This issue is more complex than it might appear.

You mentioned previously you can install apps but "all" apps are not updating all the time. Specifically, which applications? Please list all you can that are affected.

I'd also like to mention we are tracking a separate issue related to updating MS Office apps in macOS Catalina.
I assume this is consistent across different sites and locations, correct?

So like many of you this has been going on for...[checks watch]...ever. Did anyone else Try @ikhlasberrazi's fix of

After adjusting our firewall to allow all incoming traffic from the Apple IP range 17.0.0.0/8 issues were resolved. The previous role *.apple.com was not sufficient anymore.

and anyone have luck if you did? Is your fix still working? After yet another unproductive call with our SE and Sales Rep yesterday asking "what would it take to get more Macs in your .org?" and the answer being to "fix yo shiz" I thought I'd reinvestigate people's workarounds.

Also - FWIW my ticket with Apple support is considered "This is your case priority: Low - Other Questions or Issue" in their eyes.

With a lot of companies working from home this not working is causing me a real headache.

Definitely something that has lingered on, not sure I’d escalate now, they are impacted too.

Is the error still happening to you? I just tried it a couple of times and it's gone :)

I'm still running into the same error after running through some tests today. It's unfortunate. I got excited thinking maybe this was resolved.

Yup. And Apple still doesn't have any fix for us.

Spoke too soon :-(