Posted on 01-31-2019 02:54 AM
Hi everyone! I've been slowly building out our self service with software from VPP, scripts for updating and some help desk tools.
I was hoping you all could share some of the scripts and other tools you use for your users. There have been some older threads showing off their tools but they are a little sparse on how to make them work. One great one I saw, but have no idea how to get it to work, was an emergency backup to Google Drive.
I would love to see some scripts for updating Adobe CC and some other nifty scripts for helpdesk. Attached is what I have so far.
Cheers everyone! :)
Posted on 10-13-2023 03:55 AM
Nice, any of the scripts on GitHub?
Posted on 10-13-2023 05:27 AM
Currently, no, but I can share it with you next week. Which one you are interested?
Posted on 10-13-2023 07:30 AM
Hi ib-ittech,
I was wondering if you are on the MacAdmins Slack. I have a few questions regarding some of your Self Service options that I might like to learn from you.
Posted on 10-13-2023 10:48 AM
Is it wrong of me to ask those posting these to also post the tools used (scripts, etc) here for others?
Seems the likely thing to happen is they're going to ask anyways... 😊
But I agree, this is a good thing to continue on...
10-13-2023 10:43 AM - edited 10-13-2023 10:46 AM
Wrong thread ¯\_(ツ)_/¯
Posted on 10-15-2023 10:21 PM
Posted on 10-16-2023 07:49 AM
Interesting thread. In my experience you have to make efforts to educate your users about Self Service if you want them to use it; but once they know they start telling others about it (assuming you're giving them value with your tools, of course!). I don't see any competition with automation, actually SS is a great way to put automated tasks behind a single button.
We don't use it to deploy our standard software, but we do have a few additional titles available (usually stuff that requires an additional chargeback), and we do publish rip-and-replace tools for reinstalling things (particularly useful if the uninstaller leaves behind a bunch of junk). For the most part it's fix tools. Work with your support desk to find out what their big call drivers are and see if you can build/acquire a tool around fixing it.
Posted on 10-17-2023 10:26 AM
I really like the icons!
Posted on 09-06-2024 09:18 AM
For updating Adobe apps, found this one. It will let the users pick which ones to update (all by default) incase there are holdouts who want the previous versions.