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Question

What will App Installers do/not do? Brainstorming and testing this out.

  • March 22, 2022
  • 36 replies
  • 221 views

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36 replies

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  • New Contributor
  • April 5, 2022

Are you sure? Jamf said in their announcement that on-prem is not supported.


It is allowed to work now in because it's a "preview"

At some point, that will stop.


chrisdaggett
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  • Valued Contributor
  • April 5, 2022

I had the same issue with the chrome app installer. When it patches chrome, it becomes unresponsive, so it is not just you.  I went back to using patch management because I can prompt the user to restart chrome, or have it quit on it's own after a set amount of time.  I like the idea and the ease of app installers, but it just does not work in a graceful way for chrome. I can't use that in production, our support center would be super mad at me. This will just generate support calls. I will spend the 5 minutes in patch management to avoid giving a user a negative experience.


Same problem. It also seems to be very slow rollout?  

I am also curious what the device limitations are. Is this for User approved devices only? Only 10.15+? Etc. I can't find any documentation that answers these questions. 


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  • New Contributor
  • April 5, 2022

Same problem. It also seems to be very slow rollout?  

I am also curious what the device limitations are. Is this for User approved devices only? Only 10.15+? Etc. I can't find any documentation that answers these questions. 


It uses the Jamf agent, so there shouldn't be limitations on enrollment method.


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  • Contributor
  • April 5, 2022

If a user already has a specific app installed, does this uninstall/reinstall or does will the App Installer recognize the app is installed and simply patch as needed? 

In other words, can I deploy the app via this method and eliminate my Patch Management packages?


AVmcclint
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  • Esteemed Contributor
  • July 8, 2022

We're at 10.39.1 and the documentation is no clearer than it was in the beginning. I'm confused as hell about the work flow, the sequence and timing of events, scoping to smart groups only?... Even enabling the Cloud Services Connection to enable this isn't very clear. Sometimes Jamf's documentation is as obfuscated as Apple's.  I am definitely looking forward to using this but it's as clear as mud right now. 


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  • New Contributor
  • August 1, 2022

I've been testing this out and have successfully deployed a number of applications to a smart group. When I add additional devices to this smart group after the initial deployment, I would expect (hope) that the apps are automatically pushed out to the newly added computers, but so far that doesn't seem to be the case. I've had to go back to each of the individual apps, disable the deployments, save it and then re-enable them to trigger the installations for the new devices in the group. This is very inconvenient if the feature is used to manage a large amount of applications.


JustinC
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  • Employee
  • August 2, 2022

We're at 10.39.1 and the documentation is no clearer than it was in the beginning. I'm confused as hell about the work flow, the sequence and timing of events, scoping to smart groups only?... Even enabling the Cloud Services Connection to enable this isn't very clear. Sometimes Jamf's documentation is as obfuscated as Apple's.  I am definitely looking forward to using this but it's as clear as mud right now. 


Hi @AVmcclint . We have taken this feedback onboard and have provided more information on the workflow and timing of events in the new version of the admin guide https://docs.jamf.com/10.40.0/jamf-pro/documentation/App_Installers.html

Hopefully this helps. Please let me know if there other areas where more information could be provided.


JustinC
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  • Employee
  • August 2, 2022

I've been testing this out and have successfully deployed a number of applications to a smart group. When I add additional devices to this smart group after the initial deployment, I would expect (hope) that the apps are automatically pushed out to the newly added computers, but so far that doesn't seem to be the case. I've had to go back to each of the individual apps, disable the deployments, save it and then re-enable them to trigger the installations for the new devices in the group. This is very inconvenient if the feature is used to manage a large amount of applications.


@Doof this shouldn't be the case. When App Installers checks for changes to the smart groups every 20-ish minutes, any new machines that appear in the smart group should receive the required software from App Installers. How long after adding a machine to a smart group were you waiting before disabling/re-enabling the App installer deployment?


JustinC
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  • Employee
  • August 2, 2022

If a user already has a specific app installed, does this uninstall/reinstall or does will the App Installer recognize the app is installed and simply patch as needed? 

In other words, can I deploy the app via this method and eliminate my Patch Management packages?


@gk96_2 if a machine in the smart group scope of an App Installer deployment already has the app installed, it will get updated to the latest version if an update is available and will receive all future updates (whilst is remains in the smart group). You shouldn't have to use Patch Management to deploy packages to any smart group that is part of an App Installer deployment.


Forum|alt.badge.img+3
  • New Contributor
  • August 2, 2022

@Doof this shouldn't be the case. When App Installers checks for changes to the smart groups every 20-ish minutes, any new machines that appear in the smart group should receive the required software from App Installers. How long after adding a machine to a smart group were you waiting before disabling/re-enabling the App installer deployment?


Thanks for the reply Justin. I gave it at least an hour. As a test I had 8 applications pointed to a smart group. I added about 30 new devices to the group. After about an hour after noticing no movement, I toggled off and on the deploy switch on 6 of the 8 applications, but I purposefully left two of the applications alone. The 6 applications I toggled on and off quickly deployed, but the remaining two I hadn't touched were still MIA even after leaving it overnight. I'm hoping the updates coming to app installers with this next version of Jamf Pro make this process a little more transparent.


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  • New Contributor
  • May 15, 2023

@Doof this shouldn't be the case. When App Installers checks for changes to the smart groups every 20-ish minutes, any new machines that appear in the smart group should receive the required software from App Installers. How long after adding a machine to a smart group were you waiting before disabling/re-enabling the App installer deployment?


@JustinCI am seeing similar behaviour as well. New devices added to smart groups are not getting picked up and I have to manually toggle the Deployment on and off before they are picked up.