Posted on 05-22-2021 08:02 AM
We would like to use the app Jamf_Zendesk that we found in the marketplace.
I was able to get the app installed but I'm getting the "Retrieving info from Jamf Pro...Please Wait!" notification.
I use Jamf Cloud.
here settings we use : domain: company.jamfcloud.com (or alias.company.com)
fullUrl: https://company.jamfcloud.com:8443 (or https://alias.company.com:8443)
token: base64 encoded as username:password
On the other hand, we use a DNS redirection (alias.company.com) with port 8443 which points to our company.jamfcloud.com instance.
We did this so that we wouldn't have to re-enroll our computers when migrating from Jamf On Premise to Jamf Cloud.
We try with or without the port number :8443 too but without success.
Also, when I read "token", I'm not sure I understand.
You must create a user in Jamf Cloud with all read access only and then encode the "user: password" created in base64. That's right ?
Thank you for your help
Posted on 05-25-2021 05:26 PM
We are experiencing the same issue on our jamfcloud instance.
Posted on 05-25-2021 11:48 PM
Too bad because I can't find other applications like this.
We will uninstall it.