Zoom App asks for Admin credentials when trying to share computer audio

@jonw thanks for the update. Off the back of your comment, I have also tested the enterprise installation package and now seeing it's no-longer prompting for admin credentials when sharing audio for the first time after install/update.

Great to see the installer does the work for us!

Greetings,

I am using the script below with the standard zoom installers.

On zoom Version 5.6.4 (765) standard and M1

and it is working for my fleet. Staff sign into the app with their company Google account.

1#!/bin/bash
2
3### Zoom audio device driver repair
4### 2021.01.15 JW - update Buck Crockett 05/15/2021 added cleaned up the function from jfilice_at_csumb
5
6### There is a packaging or broken script issue in recent Zoom installer(s?)
7### where /Library/Audio/Plug-Ins/HAL/ZoomAudioDevice.driver is either broken or failing to install. 
8### Either way, users are being prompted for admin pass to install the audio driver when attempting to share desktop or videos 'with sound'
9### This should hopefully resolve, though resetting coreaudio sometimes seems hit or miss, take with a grain of salt.
10
11### more details found here (see dates 2021.01.11)
12### https://www.jamf.com/jamf-nation/discussions/27069/zoom-app-asks-for-admin-credentials-when-trying-to-share-computer-audio
13
14
15### if this is part of a re-install, let's give installer a few extra seconds to finish up
16sleep 10
17
18
19### concept below pulled from factory ZoomInstallerIT.pgk post-install script:
20### However an issue I see is coreaudiod was not reliably being reset, 
21###  I reworked Zoom's method for grabbing PID and it seems to work much better now! -JW
22### Note an easy clue as to whether this is working or not is to have open /Applications/Utilities/Audio MIDI Setup...
23### ...if the ZoomAudioDevice loads we're golden... otherwise back to the drawing board.
24
25function kill_coreaudiod()
26{
27#   Set variable to all PIDs of /usr/sbin/coreaudiod
28#   --invert-match to remove PID for the grep command itself
29    coreaudiod_pid=$( ps -ax -o pid -o command | grep "/usr/sbin/coreaudiod" | grep --invert-match grep | awk '{print $1}' )
30
31    for each_pid in $coreaudiod_pid
32    do
33        if [[ $each_pid -gt 0 ]] 
34        then
35            kill -9 $each_pid
36        fi
37    done
38}
39AudioPluginPath=/Library/Audio/Plug-Ins/HAL
40audioPluginfile=/Applications/zoom.us.app/Contents/Plugins/ZoomAudioDevice.driver
41
42st=$(kextstat -b zoom.us.ZoomAudioDevice | grep zoom.us.ZoomAudioDevice 2>&1)
43
44if [[ $st = *zoom.us.ZoomAudioDevice* ]] ; then
45    echo "audio device is loaded, skipping"
46    exit 1
47else
48    #(re)install audio driver
49    if [[ -d "$AudioPluginPath/ZoomAudioDevice.driver" ]]; then
50        rm -rf "$AudioPluginPath/ZoomAudioDevice.driver"
51    fi
52
53    cp -rf "$audioPluginfile" "$AudioPluginPath"
54
55    ### reset coreaudiod ...see function & notes on Audio MIDI setup
56    kill_coreaudiod
57    sleep 5
58fi

@petestanley I took over apple / jamf duties very recently. Yesterday I started getting tickets for this same issue.  Can you walk me thru how this was resolved? It's happing in Big Sur, Catalina. Zoom.us 5.9.3 (4239) is the version installed.

Thank you!

The short answer is you need to install the ZoomAudioDevice.driver  (zoom.us.app/Contents/Plugins/ZoomAudioDevice.driver) into /Library/Audio/Plug-Ins/HAL/. Then restart /usr/sbin/coreaudiod. 

I accomplished this by building a custom PKG: Extracted the ZoomAudioDevice.driver from ZoomInstallerIT.pkg  and post install script based on jonw to kill/restart coreaudiod. 

If you haven't tried it, I highly recommend Suspicious Package for inspecting packages and extracting components.

 @JasonAtCSUMB @JM14_2 
What Jason said.  Suspicious Package is the best!  Thought to be honest, I've not bundled my own script lately as Zoom eventually fixed the issue and I've had no complaints... either that or my previously deployed copies of /Library/Audio/Plug-Ins/HAL/ZoomAudioDevice.driver are simply holding down the fort?  I'd have to do some blank slate testing to find out if they broke their post-install script again.  One other minor tidbit is I always deploy the ZoomInstallerIT.pkg (not the one from the big DOWNLOAD button on their site).  Good luck!  

Good morning gentleman, 

I'm still unable to install 

zoom.us.app/Contents/Plugins/ZoomAudioDevice.driver) into /Library/Audio/Plug-Ins/HAL/. 

Any thoughts? Am I missing something? 

Thank you!

@JM14_2 What did you try?  As Jason mentioned above, all it boils down to is that the driver gets into /Library/Audio/Plug-Ins/HAL by whatever means necessary & that coreaudiod is restarted in order to load the driver.  

I just tested a hand install of the latest ZoomInstallerIT.pkg 5.9.3 (4239) and it does indeed install the driver, so no workarounds should be necessary.  I tested my script as well (again I'm no longer using it) and it's still functioning in Big Sur.  Are you positive you're downloading the 'ZoomInstallerIT.pkg' not 'Zoom.pkg' ?

@jonw Yes I have pushed out the driver from Jamf following normal process 1st. I then pushed out the script. Nothing happened. I then after 45 min or so I pushed out the ZoomInstalledIT.pkg thinking done deal it should work. Still nothing. I'm thinking the device should be removed from the "scope" or flushed out of a cache, something similar to how you would remove a device from SCCM in order to get an install to work after a failed attempt. 

@JM14_2 I'm sorry I can't help with your Jamf config & deployment issues, but what I can definitively say is the current ZoomInstallerIT.pkg 5.9.3 (4239) is working as intended at the moment.  No script and no extracted driver workaround or any other monkey business required.  Hang in there, you'll work it out I'm sure!  Just use this installer (see pic) found here: https://zoom.us/download

Pretty old thread, but we ran into this issue in our organization recently and I wrote the script below to resolve the issue. Work perfectly when ran after Zoom installs. Pretty short and sweet. Hope this helps. 

#!/bin/sh

# Defines the path to the Zoom Audio Driver directory
DRIVER_PATH="/Library/Audio/Plug-Ins/HAL/ZoomAudioDevice.driver"

# Checks if the Zoom Audio Driver already exists in the correct directory
if [ -d "$DRIVER_PATH" ]; then
echo "Driver is already in the correct directory."
exit 0 # Exits the script if the driver already exists in the correct directory
else
echo "Driver not found. Copying Driver..."
# Copies the Zoom Audio Driver to the HAL Directory
sudo cp -R /Applications/zoom.us.app/Contents/PlugIns/ZoomAudioDevice.driver /Library/Audio/Plug-Ins/HAL/
echo "Driver copied successfully."

# Kills coreaudiod to restart audio services and apply the new driver
sudo killall coreaudiod
echo "Audio services restarted (coreaudiod killed)."
fi

mysticmac, what you really want to do is install the enterprise installer from https://zoom.us/client/latest/ZoomInstallerIT.pkg

This installer package includes a postinstall script that will install the zoom.us.ZoomAudioDevice driver.

This is the script snippet from the current installer pkg. I know this snippet has other function and variable dependencies, but you can see it is doing something similar.