JAMF SCHOOL - Teachers not seeing there classes

seylerj
New Contributor

Looking for some help please as - I am not getting any help with Jamf Support at this moment and the case is at a HIGH level. We are new to Jamf School this year and transfer over from Securely MDM.  The issue is Teachers are not seeing any of the default settings in the JAMF TEACHER APP - Nor are they seeing their classes.  We are a school district made up of 5 buildings - ALL SIS info is imported into ASM from Infinite Campus - Teachers and students are assigned their correct building in ASM and the class right now shows 25 students and an instructor that class. Also, everything looks to be right as the groups and classes are set up correctly in JAMF SCHOOL but when the teacher opens up the JAMF TEACHER APP nothing is showing in their layout. 

 

Here is what i see or I think it is an issue - Organization - Settings - ASM - Sync Settings - there is a box to be checked under that setting called "ALLOW TEACHERS in ASM to use JAMF TEACHER - When I select that - I get another drop-down box - but nothing is in it to select.  As none of the teachers are actually in the main district container sort of speak - they are in their actual physical building where i have put all the ipads. and where all the classes and groups are assigned from IC to ASM.   Do any other schools have this issue and how did you fix it?

 

Please advise as soon as possible - as this issue has been going on 

2 REPLIES 2

Fluffy
Contributor III

We don't use MAIDs with ASM, so take my advice with a grain of salt...

It looks like you aren't seeing anything in the dropdown, because you may not have any user groups enabled to use Jamf Teacher. Try making a group with teachers following this (see step 6) and see if you can select them to make any progress.

Also, do you see the classes show up in Jamf School under the Classes page? Note the source if you see any. I would imagine if the sync is happening, there will be classes synced from ASM.

seylerj
New Contributor

I think that is the issue - We have 1 main primary location TOP LEVEL - Muhlenberg School District - then we have 4 buildings under that - Muhlenberg Elem which is where all the users and groups and classes are imported to from SIS - IC to ASM then from ASM to JAMF School - MEC

 

So at the top location no teachers are students are in those groups because the are at the lower level of MEC