Possible Conflict?

[Wombat]

We have an iPad 4 from 2012 that runs on IOS 10.3.3, It seems to accept some commands from JamF School but most of the the command's we can send to our newer iPads do not work on this (e.g. it won't accept a background image or a webclip). It also says it's 'not supervised' although we did install it through AC2. Is this due to the iPad being old and the IOS is old or are we missing a step here?

Thanks

[mainelysteve]

Did you import the supervision identity from Jamf School into AC2 or are you relying on AC2 alone to provide the supervision? Here is the documentation for importing a supervision identity just in case.

According to Apple's documentation setting a wallpaper for instance is possible on iOS 8 and higher but you need to be properly supervised. 

[Wombat]

We generated the config file in JamF and used that as the ‘blueprint’ in AC2.

I will have a look at those docs (thanks for sending) but if there is anything else we are very grateful for the help.

Whilst we will always want to respond to emails as soon as possible, Glebe School respects the work life balance of its staff. If this email has been sent outside of normal working hours or during teaching time, there is no expectation for staff to provide an immediate response.


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[byrnese]

We ran into similar situations. Jamf can't support all functions indefinitely on all version of iOS, iPadOS, tvOS, and macOS. I know it isn't a super helpful answer, but you are kind of stuck in that position. The only real way to support the user, is to update the device.

iOS 11 and older listed as untested on the current version: https://docs.jamf.com/jamf-school/documentation/Jamf_School_System_Requirements.html