Screen Recording not available on Shared iPads

[dletkeman]

I noticed for our Shared iPads that screen recording is not available in the Control Center.  I don't seem to be able to change anything in Control Center either.  I have been trying to find if there's a restriction profile selection that is enabled that is stopping this but I'm coming up empty.  Maybe I'm missing something.  Has anyone else had this issue?

[dletkeman · Accepted solution]

The information didn't really help.  In fact I believe it's plain wrong in some cases, or unnecessarily vague in other cases.

After contacting Jamf Support the issue is related to iOS 18 and effects iPads with a layout configuration applied.  Jamf has filed a ticket with Apple, which means that any fix would be released in a future version of iOS and not Jamf School.  I'm still working through the issue with Jamf School support but that's is in effect the solution to this issue.

[dletkeman]

As a followup Jamf Support also sent me the following:

In our testing we have been unable to make changes to Control Center on Shared iPads devices running iOS18+ and then after further digging we found the following Apple Documentation which specifies that Shared iPads are unable to add or remove items from the control center.

https://support.apple.com/guide/apple-school-manager/use-shared-ipad-with-managed-apple-accounts-axm...