Unable to replace 2FA app after phone rebuild

martin_courtney
New Contributor II

I need to re-register a Jamf Cloud (Jamf School) account for use with a two-Factor Authentication app, after a 2FA app backup failed and the binding was lost.
I am able to get in using text based 2FA, but I would like to re-enable the app based function.
There doesn't appear to be a way to unbind the Jamf login from a previous 2FA app instance?

4 REPLIES 4

bas_lie
New Contributor

It seems I got the same problem. Did you find a solution already? Is there a way to set up the 2FA method for a new mobile device?

martin_courtney
New Contributor II

No solution as yet.

williamh
New Contributor

I have had the same request from a school. Unable to find any mechanism for this as yet.  It will be good to see a solution be suggested

Shmary
New Contributor

I opened a ticket for my compadre at my office who's been mfa hosed by the same "new phone issue." I'll let y'all know if anything positive comes from my tech request.