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Job Description:
- Support SSO implementations and automation of onboarding and offboarding processes
- Onboard and offboard employees.
- Support and maintain an onsite installation of 50+ Cisco Webex AV systems
- Provide advanced administration and support for critical IT tools including: Google Workspace, JAMF Pro Suite, Zendesk, Okta, Slack, Zoom, Webex, Cisco Meraki, Google Workspace, LastPass, Atlassian, Github, Okta Advanced Workflows
- Assist users with their software application requirements and access to IT resources via our Zendesk ticketing system
- Provide operational support for image creation, deployment, and patch/configuration management for all Autonomic’s managed end-user systems.
- Customize, create, and package software and applications for deployment
- Identify ways to improve efficiency and scale services leveraging tools and automation
- Support automation of routine IT tasks with existing tools and standards
- Support security and compliance initiatives and standards (encryption, av, firewall, backup, access) on all end-user systems
- Work with the Information Technology, Security and SRE teams on on-going projects
Requirements:
- Bachelor’s Degree
- Meaningful experience with the following:
- Administration of macOS and IOS configuration management and automation tools
- Configuration management and automation tools for end-point management: JAMF Pro Suite, Zendesk, Okta, Slack, Zoom, Webex, Cisco Meraki,Atlassian, Google Workspace, LastPass, Okta Advanced Workflows, GitHub
- Client system hardware benchmarking & troubleshooting
- Experience using ticket-based enterprise work-flow management systems
- The right mix of problem-solving skills and a positive, service-oriented attitude
